About the role
About Us At Blank Street, we’re on a mission to become the defining food and beverage brand of our generation. From the very beginning, we’ve set out to add a spark to ordinary experiences through elevated products, attention-to-detail, and a commitment to making every moment memorable. We’re motivated by the millions of customers we serve across cities, and know that our potential is unlimited. It all starts with our people and their commitment to make magic happen each and every day. Add a Spark to the Ordinary… As a General Manager at Blank Street, you’ll play a key role in bringing our brand to life in Rhode Island. You’ll launch and lead our first store in Providence, building a high-performing team, setting the standard for operations, and creating an exceptional customer experience every day. This role is about more than running a store, it’s about embedding Blank Street into the fabric of the community. You’ll inspire your team to serve with passion, care, and precision, ensuring every guest feels welcomed and every coffee is made with pride. We’re looking for a proven operator who thrives in fast-paced, high-growth environments and takes pride in delivering world-class hospitality. If you’re customer-focused, highly organized, and motivated to make a lasting impact, this is your opportunity to grow with us as we scale across Rhode Island.
Responsibilities People Create a motivating and engaging culture for employees Consistently celebrate, train, coach and mentor your team Step in to cover scheduling gaps or time off in your locations Create and publish all schedules according to state and local labor laws Review and approve timecards and paid time off requests in a timely manner ensuring your team is paid accurately and on time Recruit super star talent in collaboration with the People Team Coordinate training and accreditation of all new hires Oversee and validate the quality of training being led by your Shift Leads, providing feedback and coaching where needed Develop your teams in a timely manner, ensuring any performance issues are addressed quickly and fairly Work with HQ to manage change to ensure Blank Street is continuously evolving while minimizing disruption for your team Work to maintain the very best team engagement scores Product Be a brand ambassador - have a thorough understanding of what makes Blank Street’s products unique and differentiated with the ability to communicate it to customers and teammates, inspiring them to fall in love with Blank Street Maintain food and beverage quality standards across your stores and ensure recipes are executed accurately and consistently by your team Accountable for all ordering, vendor relations, waste management, inventory counts and general compliance of our Inventory Management System at the neighborhood level Ensure your team has the inventory and equipment needed to meet demand by managing neighborhood level inventory Spend your week leading by example behind bar through customer service and production of technically excellent food and beverage products Operational and Brand Excellence Achieve company standard scores and above via our operations auditing platform Ensure the safety, cleanliness and presentation of your locations in line with company policies including preparing stores for inclement weather, LTO or new menu launches Promote an environment that is set up for success and an “A” DOH Grade by solving any facilities, maintenance, and pest control issues quickly and efficiently across all locations Neighborhood Performance Develop meaningful ties with neighboring businesses and people to help grow local brand loyalty Take ownership of your stores’ financial performance, finding areas for growth and inspire team to share the same vision across your neighborhood Uphold the company standard NPS scores, motivating your team to provide exceptional service Own celebrating positive customer feedback and investigating negative comments to ensure we are listening and adjusting where necessary Look for ways to continuously develop your leadership, training and coaching skills Stay current on company tools, processes and communication Assess where there are gaps in communication or processes that you can fill to improve neighborhood performance Collaborate with other General Managers across Blank Street to share best practices and build community Attend all trainings and department meetings designed to support your development or performance
