Ashby hiring Strategic Implementation Specialist - EMEA in European Union | LinkedIn Skip to main content LinkedIn Strategic Implementation Specialist - EMEA in San Jose, CA Expand search This button displays the currently selected search type. When expanded it provides a list of search options that will switch the search inputs to match the current selection. Jobs People Learning Clear text Clear text Clear text Clear text Clear text Sign in Join now Strategic Implementation Specialist - EMEA Ashby European Union Apply Join or sign in to find your next job Join to apply for the Strategic Implementation Specialist - EMEA role at Ashby Email or phone Password Show Forgot password? Sign in Sign in with Email or New to LinkedIn? Join now By clicking Continue to join or sign in, you agree to LinkedIn’s User Agreement , Privacy Policy , and Cookie Policy . Strategic Implementation Specialist - EMEA Ashby European Union 3 weeks ago Over 200 applicants See who Ashby has hired for this role Apply Join or sign in to find your next job Join to apply for the Strategic Implementation Specialist - EMEA role at Ashby Email or phone Password Show Forgot password? Sign in Sign in with Email or New to LinkedIn? Join now By clicking Continue to join or sign in, you agree to LinkedIn’s User Agreement , Privacy Policy , and Cookie Policy . Save Report this job Use AI to assess how you fit Get AI-powered advice on this job and more exclusive features. Am I a good fit for this job? Tailor my resume Sign in to access AI-powered advices Email or phone Password Show Forgot password? Sign in Sign in with Email or New to LinkedIn? Join now By clicking Continue to join or sign in, you agree to LinkedIn’s User Agreement , Privacy Policy , and Cookie Policy . Sign in to evaluate your skills Email or phone Password Show Forgot password? Sign in Sign in with Email or New to LinkedIn? Join now By clicking Continue to join or sign in, you agree to LinkedIn’s User Agreement , Privacy Policy , and Cookie Policy . Sign in to tailor your resume Email or phone Password Show Forgot password? Sign in Sign in with Email or New to LinkedIn? Join now By clicking Continue to join or sign in, you agree to LinkedIn’s User Agreement , Privacy Policy , and Cookie Policy . Ashby provided pay range This range is provided by Ashby. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range £70,000.00/yr - £85,000.00/yr Strategic Implementation Specialist Hi! I’m Morgan, the Manager of Strategic Implementations here at Ashby. Our customers are at the center of everything we do, and that’s especially true during implementation. We take pride in being responsive, collaborative partners who focus not just on delivery, but on doing things thoughtfully. This role plays a critical part in ensuring our new customers start off with a strong foundation and a clear path forward. I’m thrilled to be hiring our next Implementation Specialist. As part of our growing Professional Services team within Ashby’s Customer Success organization, you’ll play a key role early in the customer journey—ultimately helping to elevate the entire customer experience. About This Role As our Implementation Specialist, you will be responsible for managing and executing the end-to-end implementation of Ashby’s solution for many of our new customers. You will work directly with customers in our Strategic (predominantly Enterprise) segment, developing and executing implementation plans to ensure a positive customer experience and expedited time to value. Your goal is to support our customers, helping them get up and running swiftly with Ashby so they can achieve their desired outcomes. Role
Requirements Implementation & Project Management: You have extensive experience managing and executing several complex implementation and onboarding projects concurrently in a high-growth B2B SaaS org (defining the work, aligning with stakeholders, communicating the project plan, and ultimately delivering results in accordance with the agreed-upon expectations). You keep
the team on track to ensure milestones are met. You work effectively in a remote-first setting, with the ability to travel <10% as needed for strategic customer engagements. Technical Proficiency: You have a strong understanding of complex, configurable B2B SaaS products and their technical intricacies. By "complex", we mean platforms with multi-step workflows, supporting several core workflows, and integrations with other systems. You're technically curious and creative. Ashby or ATS experience is a plus, not required. Customer Centricity: You are adept at understanding customer needs and tailoring implementations to meet their specific
requirements. You build strong customer relationships by maintaining high levels of engagement and communication; you’re the customer’s proactive guide and advocate throughout the implementation period. Change Management: You are experienced in navigating change management processes and helping customers adapt to new systems and a refreshed approach. Best Practices & Recommendations: You take pride in advising customers on best practices specific to their usage of software to ensure optimal value. Critical Thinking & Solutions Orientation: You proactively address thematic customer opportunities and improve our processes accordingly. You don’t rely on ‘I’ve seen this done,’ but instead think critically to solve problems. Cross-functional Collaboration: You effectively partner with cross-functional stakeholders across Customer Success, Sales, Product, Engineering, and Operations to align and define progress. You Could Be a Great Fit If 📣 You demonstrate clear communication. You ask clarifying questions with precision and can distill complex concepts into simple themes. 🎧 You are a great listener. You see your role as the voice of the customer to internal stakeholders so we can ensure that our offerings continue to evolve in accordance with customer needs. 📈 You are a problem solver. You thrive at solving complex challenges with innovative, scalable solutions. ⚡️You know process matters. You are eager to improve processes and workflows to enhance efficiency and efficacy. 🔍 Your peers describe you as detail-oriented and technically proficient. You take pride in internal operations. 📊 You are data-driven. You use metrics and analytics to inform decisions and measure success. 🌍 You are adaptable. You can navigate changes in a fast-paced, evolving environment. 🧑🏫 You love to coach. You see every teaching moment as an opportunity and are excited to help our customers grow. You Might Not Be a Great Fit If You prefer an in-person role over remote. You are less interested in customer-facing roles that require both technical and interpersonal skills. You are accustomed to defining ideas and strategies, yet not responsible for their execution. You prefer working with a simple product (such as a point solution). You prefer exclusively to build (rather than build, iterate, optimize). Our Philosophy Here Are a Few Key Points (relevant To The Go-to-market Side) That Should Give You An Idea Of What It Is Like To Work With Us We spend a lot of time building best-in-class products since we believe a highly differentiated product is a lot easier to sell. We want to offer deep expertise whenever we interact with prospects and customers. We strongly believe that small teams with very talented people (and the right work environment) deliver much better performance than teams with large headcount. We hire and compensate accordingly. We value a strong sense of ownership, principled thinking over experience, and thoughtful communication (we put a lot of effort into using the right communication channels) - we’ll get into these and other values during the hiring process. The Interview At Ashby, Our Team And Interview Process Want To Help You Show Your Best Self. Our Interview Process Is Structured To Get To Know You And Your Career As Well As Empower You With Insight Into Our Key Focus Areas. Here Is The Process In Its Entirety 30 min - Recruiter Screen with Talent Team 45 min - Interview with Morgan (Hiring Manager) + Head of Professional Services 60 min- Mock Call with 2 Implementation Specialists Final Round: 30 min - Customer Adoption with Head of Dedicated Customer Success & one of our Strategic CSMs 30 min - Interview with VP of Customer Success 10 min - Closing Questions with Hiring Manager
Benefits You’ll get the time to do things the right way; we put a lot of emphasis on high quality work and avoid quick hacks as much as possible. You get to sell a product that our prospects & customers are truly excited about. Competitive
compensation is offered. 10-year exercise window for stock options. You shouldn’t feel pressure to purchase stock options if you leave Ashby —do it when you feel financially comfortable. Unlimited PTO with four weeks is recommended per year. Expect “Vacation?” in our one-on-one agenda until you start taking it 😅 Twelve weeks of fully paid family leave in the US. We plan to expand this to employees in other countries as situations arise. Generous equipment, software, and office furniture budget. Get what you need to be happy and productive! $100/month education budget with more expensive items (like conferences) covered with manager approval Ashby provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.
At Ashby, we're improving the productivity of working professionals with intelligent and powerful software. We put a lot of effort into designing products that are approachable to beginners but mastered & extended by power users. In many ways, spreadsheets set the bar here.
Our first products provide talent teams with clever automation, powerful analytics tools, and customizable workflows packaged in great UX. We have many paying customers who love us and use us every day like Opendoor, Airtable, Duolingo, and Notion. Notion's Head of Talent said Ashby is "probably the tool we are in the most and rely on the most, as a recruiting team."
Our culture is motivated by Abhik's (my co-founder and Head of Engineering) and my belief that a small talented team, given the right environment, can build a great product and service fast (and work regular hours!). We hire exceptional, kind, thoughtful people and provide an environment where we can be happy, feel challenged, and do our best work.
We are well funded and backed by great investors, including Y Combinator, Elad Gil, and Lachy Groom. We'll share more once we meet!
