A empresa Wellhub está contratando para o cargo de Digital CX Specialist em: Brasil | LinkedIn Pular para conteúdo principal LinkedIn Digital CX Specialist em: San José, CA Expandir pesquisa Este botão exibe o tipo de pesquisa selecionado no momento. Ao expandir, há uma lista de opções de pesquisa que mudarão as entradas de pesquisa para corresponder à seleção atual. Vagas Pessoas Learning Limpar texto Limpar texto Limpar texto Limpar texto Limpar texto Cadastre-se agora Entrar Digital CX Specialist Wellhub Brasil Candidatar-se Cadastre-se ou entre para encontrar seu próximo emprego Cadastre-se para se candidatar ao cargo de Digital CX Specialist na empresa Wellhub E-mail ou telefone Senha Exibir Esqueceu a senha? Entrar Entrar com e-mail ou Nunca usou o LinkedIn? Cadastre-se agora Ao clicar em Continuar para se cadastrar ou entrar, você aceita o Contrato do Usuário , a Política de Privacidade e a Política de Cookies do LinkedIn. Digital CX Specialist Wellhub Brasil Há 1 semana Mais de 200 candidaturas Veja quem a Wellhub contratou para este cargo Candidatar-se Cadastre-se ou entre para encontrar seu próximo emprego Cadastre-se para se candidatar ao cargo de Digital CX Specialist na empresa Wellhub E-mail ou telefone Senha Exibir Esqueceu a senha? Entrar Entrar com e-mail ou Nunca usou o LinkedIn? Cadastre-se agora Ao clicar em Continuar para se cadastrar ou entrar, você aceita o Contrato do Usuário , a Política de Privacidade e a Política de Cookies do LinkedIn. Salvar Denunciar esta vaga Use a IA para avaliar a adequação do seu perfil Receba aconselhamentos alimentados por IA sobre esta vaga e mais recursos exclusivos. Meu perfil é adequado para esta vaga? Personalize meu currículo Entre para acessar aconselhamentos alimentados por IA E-mail ou telefone Senha Exibir Esqueceu a senha? Entrar Entrar com e-mail ou Nunca usou o LinkedIn? Cadastre-se agora Ao clicar em Continuar para se cadastrar ou entrar, você aceita o Contrato do Usuário , a Política de Privacidade e a Política de Cookies do LinkedIn. Entre para avaliar suas competências E-mail ou telefone Senha Exibir Esqueceu a senha? Entrar Entrar com e-mail ou Nunca usou o LinkedIn? Cadastre-se agora Ao clicar em Continuar para se cadastrar ou entrar, você aceita o Contrato do Usuário , a Política de Privacidade e a Política de Cookies do LinkedIn. Entre para personalizar seu currículo E-mail ou telefone Senha Exibir Esqueceu a senha? Entrar Entrar com e-mail ou Nunca usou o LinkedIn? Cadastre-se agora Ao clicar em Continuar para se cadastrar ou entrar, você aceita o Contrato do Usuário , a Política de Privacidade e a Política de Cookies do LinkedIn. Your wellbeing, our mission. Join a company shaping a healthier world. GET TO KNOW US At Wellhub we're revolutionizing workplace wellness. Our platform connects employees worldwide to the best partners for fitness, mindfulness, therapy, nutrition, and sleep—all in one simple subscription. Headquartered in NYC with team members in Europe, North America and South America, we’re on a mission to make every company a wellness company. We believe work should be fulfilling, inspiring, and balanced. Here, you’ll find a team that values wellbeing, collaboration, and different perspectives, where passion and creativity push boundaries to create real impact. Your contributions will help shape a healthier, more balanced world for you and millions of people globally. Join us in redefining the future of wellbeing! THE OPPORTUNITY We are hiring a Digital CX Specialist to our Business Transformation team in Brazil! As a digital channels specialist, your main goal is to provide achievable insights and action plans for FAQ and Email automation channels based on a critical analytical sense to improve both performance and experience. Be aware of the related teams' processes, the business rule, projects, and the product itself to make a good cause and effect analysis for the metrics, solve and predict any issues and help users through the Help Center. YOUR IMPACT Focus on the user experience through digital channels. Provide deep-dive analyses to support UX Writing guide in constructing, optimizing, editing, and creating articles in the FAQ. Manipulate data to help with decision-making and bring improvement insights for the FAQ and Email automation. Improve processes for the Customer Experience metrics performance, especially on the FAQ and Email automation channels. Act as a cross-channel specialist and have a data vision to propose improvements and innovations for the Help Center. Be proactive to establish good relationships with connected areas to predict, solve and understand the actions and issues. Work with the technology team to solve product errors and implement improvements for digital channels. Understand and work with the Zendesk tool. Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life wellness.
Who You Are For candidates residing in São Paulo,
the role follows a flexible model. You will be required to visit the office only when requested. Bachelor’s degree in Engineering, Business, Marketing, or a related field. Proven experience working with Ultimate AI - Zendesk integration is mandatory. Hands-on experience with digital customer experience tools, including FAQ management and email automation. Advanced data analysis skills and proficiency in UX Writing. Knowledge of workflow automation tools is a plus. Strong conflict resolution skills and the ability to proactively identify obstacles and create creative, alternative solutions. High sense of urgency and the ability to manage multiple, competing priorities simultaneously with minimal supervision. Comfortable thriving in a fast-paced, highly dynamic environment with a strong attention to detail. Excellent verbal and written English skills is mandatory. We recognize that individuals approach job applications differently. We strongly encourage all aspiring applicants to go for it, even if they don't match the job description 100%. We welcome your application and will be delighted to explore if you could be a great fit for our team. For this specific role, please note that prior experience in Ultimate AI - Zendesk integration and advanced English proficiency are mandatory
requirements. What We Offer You With thoughtful
benefits, emotional wellbeing resources, and a culture that empowers you to take ownership of your role and your wellbeing, we create an environment where you can thrive in all dimensions of your life. Our flexible
benefits program allows you to customize some of the
