About the role
We are looking for a Site Reliability Engineer with 6+ years of experience to join Replicant's platform team and own critical infrastructure domains — including CI/CD, DevEx, observability, and harness engineering — for an AI-native voice platform that handles millions of calls monthly for Fortune 500 companies. This is a backfill on a small, senior SRE team where you won't just keep the lights on — you'll build the platform and have real agency in shaping where it goes.
What will you be doing?
- Owning and improving CI/CD pipelines, developer tooling, and deployment ergonomics end to end
- Building and extending the agent harness — platforms for unsupervised AI agents including CI, sandboxes, guardrails, and validation
- Driving DevEx improvements to reduce toil and enable engineering teams to ship faster
- Managing cloud infrastructure, cost optimization, and observability across a multi-cloud Kubernetes environment
- Participating in on-call rotation and incident management for base infrastructure (non-business-hours pages are rare)
Key Requirements
- 6+ years in software development enablement roles (SRE, platform engineering, DevEx — not purely infrastructure/networking focused)
- Solid experience owning CI/CD platforms end to end, including architecture and developer self-service
- Hands-on with TypeScript/Node, Python, Terraform, and Kubernetes/Helm
- Practical observability experience (logs, metrics, tracing, monitoring, alerting, incident management)
- Must be located in the US or Canada — no new visa sponsorship (H-1B transfers considered for exceptional candidates)
About Replicant
Replicant is building the autonomous contact center — AI that answers every call, decides whether a specific AI agent or a human is best suited to resolve it, and manages the conversation end to end, getting better with every interaction. Founded in 2017 by Gadi Shamia, a veteran of CX innovation, and Benjamin Gleitzman, an accomplished technologist and former contact center agent during his time at MIT, Replicant understood from the start that customer service is just as much an art as it is a science.
Replicant starts with voice — the channel people reach for first and the hardest to automate well — and has been running AI agents in production for enterprises since 2020. The bots Replicant delivers are the product, which means engineering sits unusually close to customer outcomes. This is a genuine AI company building a real AI-based product, not just putting AI on the website.
Customer service is a nearly trillion-dollar problem that is barely one percent automated and moving fast. Replicant's mission since 2017 has been to use AI to resolve as many conversations as possible while elevating human agents to do what they are uniquely good at. The company's platform spans telephony and real-time voice infrastructure, speech recognition and voice models, large language models with model orchestration and failover, reasoning runtimes, bot-building UI and conversation-design tooling, ML infrastructure and evaluation, and big-data analytics for production performance.
Replicant is a Series B company backed by $113M in funding from investors including Norwest, Salesforce Ventures, Stripes, Omega Venture Partners, Costanoa Ventures, Bloomberg Beta, and Atomic. The company is approximately 175 people, with about a third of the company in engineering. Replicant is 100% remote, distributed across the United States and Canada, with intentional in-person gatherings roughly every six weeks.
The company is lean by design — a small, senior team does the work of a group several times its size, and every engineer owns multiple initiatives. Replicant has reinvented its product, its sales process, and how it deploys to customers, and is actively pushing the culture toward a fail-fast, entrepreneurial mentality: try things, make mistakes quickly, learn, and move on.
Required skills
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Job details
Salary
$160,000 - $200,000
Location
Remote
Experience
6+ years
Funding
Total raised
$113M
Last stage
Series B
Investors
What happens next.
No applications, no recruiter spam. Just the intro.
Confirm the fit
A few questions to make sure this role is the right shape for you. Two minutes.
I pitch you to the company
I write the intro, send it to the founder, and handle the back-and-forth.
A meeting lands on your calendar
If they’re a yes, I book the chat. You show up — that’s the whole job-hunt.