Manager, Customer Success Architects

Benefits and

Perks Talent Community Awards Back More + Less - Manager, Customer Success Architects Apply for this job Working at Atlassian Atlassian can hire people in any country where we have a legal entity. Assuming you have eligible working rights and a time zone overlap with your team, you can choose to work remotely or in an office. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

What you'll do In this role, you’ll manage Senior Customer Success Architects (Strategy) within the Customer Success Architect organization in Sales and Success, with a focus on Atlassian’s Strategy Collection: Jira Align, Talent, Focus, and Rovo. Your team will lead high-impact, time-bound customer engagements that help enterprise customers connect strategy to execution, align people and investments to priorities, and operationalize executive visibility across their portfolio. You’ll lead and develop a team of senior Customer Success Architects who work with customer stakeholders across strategy, transformation, PMO, operations, and platform teams to turn Strategy Collection from a purchased set of products into an adopted operating model. You will guide

the team’s approach to discovery, solution design, rollout planning, governance design, and value realization across Jira Align, Focus, Talent, and Rovo. As a people manager, you will scale impact through coaching, prioritization, operating rigor, and cross-functional orchestration. You’ll partner closely with account teams, Customer Success Managers, Solution Architects, Services, Support, Product, and other Success leaders to accelerate customer maturity, remove adoption blockers, and create repeatable adoption patterns for the field. You’ll also help shape how Atlassian scales Strategy Collection adoption by ensuring your team codifies best practices, contributes field insights, builds reusable playbooks, and translates customer patterns into enablement and product feedback. On your first day, we'll expect you to have: People leadership and coaching. Experience managing, coaching, and developing senior customer-facing practitioners, including setting priorities, creating accountability, and helping teams influence outcomes without relying solely on formal authority. Strategy Collection adoption leadership. Ability to guide a team that leads enterprise discovery and alignment around strategic planning, portfolio governance, operating rhythms, funding decisions, capacity planning, and executive reporting needs. Solution and adoption oversight. Experience helping teams design customer-specific adoption approaches that map product capabilities to customer goals, operating models, and data realities, while balancing time-to-value with long-term scalability. Value realization focus. Ability to establish success measures and coach teams toward measurable outcomes such as improved executive visibility, stronger strategy-to-execution alignment, better portfolio prioritization, clearer capacity planning, and faster decision cycles. Activation and rollout governance. Experience overseeing rollout planning, stakeholder alignment, governance design, enablement planning, and handoff to steady-state ownership across complex enterprise customers. Cross-functional orchestration. Proven ability to collaborate with Customer Success Managers, Services, Solution Architects, Support, Product, partner teams, and regional leaders to align expertise to the customer journey and remove adoption blockers. Playbook and methodology ownership. Ability to build, operationalize, and improve reusable discovery frameworks, maturity models, adoption plays, executive conversation guides, and team operating rhythms that scale across a region or global motion. Field-to-product feedback. Strong product partnership skills, especially across Jira Align, Focus, Talent, and Rovo, with the ability to synthesize customer patterns into actionable product feedback and enablement needs. Thought leadership. A credible point of view on enterprise transformation, portfolio management, workforce planning, AI-assisted strategy execution, and how Customer Success Architects help customers adopt new operating models. Travel up to 15% domestically and internationally for customer and internal meetings. Your background Customer success and advisory leadership. 8+ years in customer success, solutions architecture, consulting, transformation, or technical advisory roles supporting enterprise customers with complex SaaS environments, including experience managing or leading senior post-sales practitioners. Enterprise operating model expertise. Strong understanding of enterprise portfolio management, strategic planning, PMO or transformation office motions, capacity and funding planning, governance, and executive reporting. Experience helping customers connect organizational priorities to delivery execution. Solution depth. Demonstrated expertise with Atlassian solutions and adjacent enterprise workflows. Experience with one or more of Jira Align, Focus, Talent, Rovo, Jira, Confluence, Atlassian Goals/Projects, or comparable portfolio and workforce planning platforms. Ability to coach others on connecting product capabilities to business process change. Change leadership and adoption design. Track record of helping customers and teams adopt new operating models, not just new tools. Experience guiding phased rollouts, stakeholder engagement plans, enablement strategies, and governance models that drive sustained usage. Executive communication. Strong executive presence with the ability to translate technical and product capabilities into strategic business outcomes. Comfortable coaching teams for conversations with C-level leaders, PMO heads, transformation leaders, and platform owners. Programmatic mindset. Experience creating reusable playbooks, maturity frameworks, enablement content, adoption methodologies, or team processes that scale across a team, region, or global function. AI and modern workflow fluency. Familiarity with AI-powered work, enterprise knowledge workflows, and how capabilities such as Rovo can enhance strategy execution, decision support, and cross-functional alignment.

Compensation At Atlassian, we strive to design equitable, explainable, and competitive

compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States , we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are: Zone A: $180,000 - $235,000 Zone B: $162,000 - $211,000 Zone C: $149,400 - $195,050 This role may also be eligible for

benefits, bonuses, commissions, and equity. Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.

Benefits &

Perks Atlassian offers a wide range of

perks and

benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits . About Atlassian At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. To learn more about our culture and hiring process, visit go.atlassian.com/crh . Apply for this job Join the Atlassian Talent Community Don’t see an exact role match? No problem! Join our Talent Community and stay up-to-date on company and careers updates relevant to your career. Join now Choose your language Deutsch English Español Français Italiano 한국어 Nederlands 日本語 Polski Português русский 中文 Privacy Policy Notice at Collection Limit the Use of My Sensitive Personal Information Terms Impressum Copyright © 2026 Atlassian

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