About the role
<div class="content-intro"><p><strong>Secure Every Identity, from AI to Human<br><br></strong>Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence.<br><br>This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk.</p></div><p><strong>Role Overview</strong>&nbsp;</p> <p>As the Senior Commission Manager, you will serve as a key operational leader driving execution, calculation integrity, and continuous process optimization across Okta’s end-to-end sales
compensation lifecycle. Supporting a high-growth field organization, this role bridges hands-on commission administration—validations, payment submissions, dispute resolution, and operational modernization—with advanced reporting, enterprise analytics, and AI-driven process automation.</p> <p>With a sharp focus on execution, data and incentive design governance, process engineering, and emerging AI tools, you will eliminate manual bottlenecks, build scalable reporting infrastructure, and guarantee 100% payout accuracy within tight deadlines.</p> <p><strong>Key
Responsibilities</strong><strong><br><br></strong></p> <p><strong>Commission Execution &amp; Calculation Integrity</strong></p> <ul> <li>Oversee the monthly commission calculation and payout lifecycle for global sellers, actively streamlining and operationalizing processes to maintain near-zero error margins.</li> <li>Operationalize data reconciliations between upstream source systems (CRM and Workday) and Xactly Incent, optimizing workflows to safeguard data integrity, maintain accurate crediting rules, and ensure calculation accuracy.</li> </ul> <p><strong>Process Engineering, Automation &amp; AI</strong></p> <ul> <li>Map core commission workflows to eliminate friction, slash monthly close processing times, and eliminate manual data manipulation.</li> <li>Identify and deploy automation tools, custom scripts, AI-driven efficiencies to streamline commission validations, accruals, payment submissions, and reporting.</li> </ul> <p><strong>Cross-Functional Partnership &amp; Governance</strong></p> <ul> <li>Drive alignment across GTM Strategy, Sales Operations, Finance, and IT on process improvement priorities and shared initiatives and/or projects.</li> <li>Lead change management for new tools, processes, and operating models — ensuring adoption is fast, smooth, and well-supported.</li> </ul> <p><strong>Reporting &amp; High-Impact Analytics</strong></p> <ul> <li>Build and maintain scalable operational frameworks, seller performance dashboards, and executive reporting in BI tools (e.g., Tableau).</li> <li>Monitor payout-to-revenue ratios, quota attainment distributions, error rates, and operational SLA performance.</li> </ul> <p><strong>Governance &amp; SOX Compliance</strong></p> <ul> <li>Maintain audit-ready control documentation and management review controls across the end-to-end commission processes.&nbsp;</li> <li>Serve as the primary point of contact for internal and external audit engagements.</li> </ul> <p><strong>Team Leadership &amp; Escalation Management</strong></p> <ul> <li>Manage, mentor, and inspire a high-performing global commission operations team.</li> <li>Act as the primary escalation point for complex rep inquiry resolutions and payment adjustments.</li> </ul> <p><strong>Desired Experience &amp;