About the role
About Imagine AI
Imagine AI is a research and software company modeling modern B2B growth, starting with LinkedIn. We're moving beyond being an AI content tool. Content was always just the medium. What we actually sell is the warm connections and trust between a company and its future buyers, because B2B growth comes down to people trusting people. We see the hidden structure underneath that growth, and we're building the infrastructure to map, measure, and engineer those relationships at scale (network graphs, homophily, and attribution).
We're YC-backed (launched out of Y Combinator's F25 cohort in June 2025), work with companies like MongoDB, Rippling, and Slash, and have driven $31M in attributed revenue. Our co-founders are Sky and Neo.
The Role
This isn't a traditional CSM role where you field tickets and check in once a quarter.
You own the customer relationship after the sale, from onboarding through long-term loyalty. You make sure every account understands our product deeply, gets the most value from everything we ship, and stays because the results speak for themselves. You're part strategic advisor, part product expert, part advocate.
You'll work with founders, VPs of Marketing, and GTM leaders at high-growth B2B startups who are betting on us to turn their executives into known voices on LinkedIn. The best person in this role is genuinely passionate about customer service, satisfaction, and success, communicates exceptionally well, and is relentless about driving real, measurable outcomes.
You're also building the playbook. This is the foundation we'll hire the Customer Success org from as we scale, so if you're a results-driven, customer-centric operator who wants to make a meaningful impact, come build it with us.
Location: In-person in San Francisco.
What You'll Do
- Execute the Deployment, Engagement, Adoption, ROI (DEAR) framework for customer health.
