About the role
About Dripos
Dripos is transforming the coffee shop and restaurant industry with the premier all-in-one software solution. From point of sale and mobile ordering to payroll, supply chain, and more — Dripos does it all. Backed by leading investors including Base10 Partners, Cota Capital, and Y Combinator’s Michael Seibel, Dripos is growing day-by-day.
We are a data-driven, fast-moving team that believes in transparency, iteration, and building side-by-side with our customers. Learn more about us from some of our press:
- TechCrunch: Dripos raises $11M Series A
- Stripe: With Dripos, it's no tall order running a coffee shop
About the Role
As a Customer Success Associate, you’ll be the bridge between our customers and product team — helping our customers thrive. This role is about owning relationships, uncovering opportunities for growth, and creating a best-in-class success system through unrivaled customer support, account management, and product management.
You will handle daily customer support outreach, facilitate product feedback sessions, and own the customer relationship post-launch. Our startup environment means you’ll wear many hats, own your projects, and have a real voice in how we shape the customer experience at scale.
What You’ll Do
- Own Relationships: Build genuine and strong relationships with our customers, from multi-unit high-growth shops to third-wave single-units all across the United States.
- Support Excellence: Respond to customer inquiries via phone, text, and email with a problem-solving mindset.
