About the role
About Snappr Snappr is the one-stop-shop for visual content for brands, including the largest on-demand marketplace for photographers and videographers operating in more than 200 cities worldwide. We connect thousands of professional photographers with clients ranging from individuals to Fortune 500 companies. We are a Series B startup backed by Y Combinator, Basis Set Ventures, Foundry Group, and others.
The Role You’ll be the voice of Snappr to our photographer community and the voice of photographers back to our product and operations teams. This is a new role focused on building engagement, loyalty, and advocacy among our photographer network. You’ll turn transactional relationships into genuine partnerships, ensuring our best photographers feel valued, heard, and motivated to deliver exceptional work. \n What You’ll Do Create and manage monthly photographer newsletter: Policy updates, product changes, photographer spotlights, feedback responses, and community news. Work with leadership to ensure consistent communication cadence and quality. Synthesize photographer feedback into actionable insights: Review support tickets, Slack channels, and direct feedback to identify patterns and pain points. Deliver monthly reports to Product, Operations, and Community Leadership. Coordinate and participate in photographer ambassador meetings: Support logistics, scheduling, and follow-up for ambassador check-ins. Join meetings to build relationships and understand photographer concerns firsthand. Manage photographer-facing content and resources: Update FAQs, help documentation, and onboarding materials. Ensure all content reflects current policies and speaks to photographer needs. Drive social media engagement with photographers: Build and maintain active social media presence that celebrates photographer success, shares tips, and creates community connection. Support webinar and event coordination: Help organize monthly/quarterly webinars, master classes, and photographer meetups with industry experts. What We’re Looking For Must-haves Photography experience: Hands-on photography background (professional, hobbyist, or enthusiast level). You need to understand what photographers care about, the challenges they face, and speak their language authentically. US market familiarity: Worked extensively with US-based photographers or creative professionals, ideally having lived in the US. Strong written communication skills: Can write engaging newsletters, translate policy changes into photographer-friendly language, and create clear documentation that feels genuine and relatable. Pattern recognition and analytical thinking: Comfortable synthesizing feedback from multiple sources into clear reports and recommendations. Project coordination skills: Can manage logistics, coordinate events/webinars, and stay organized with multiple ongoing initiatives. Empathy for community members: Understands what motivates people and can build genuine relationships, not just transactional ones. Ability to work at a furious pace when deadlines are tight. Highly desirable Community management or customer success experience, particularly with freelancers, service providers, or creative professionals. Experience in photography, videography, or creative services industry. Familiarity with social media management and community engagement tactics. Background working with US-based teams or across time zones. Years of experience We’re not too fussed about this. We care so much more about your raw abilities and your track record of building engaged communities. If you’ve turned detractors into advocates or synthesized messy feedback into clear insights, we want to hear from you. Office You’ll be based out of our office in Ortigas, Manila. Schedule Monday to Friday PST, with occasional flexibility needed for US time zone meetings (ambassador check-ins, leadership reviews). Some evening availability for webinars or photographer events.
