Technical Support Analyst- Moody's Local
About the role
At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody’s is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we’re advancing AI to move from insight to action—enabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence. If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity. Skills and Competencies Strong troubleshooting and problem-solving skills with the ability to diagnose and resolve Microsoft Power Platform application issues (Power Apps, Power Automate/Flows, and Dataverse), as well as other corporate software-related issues effectively Strong customer service orientation with the ability to deliver high-quality, timely support to end users at all levels of the organization Ability to perform basic testing and quality checks on configurations and data to ensure accuracy, reliability, and system integrity Excellent verbal and written communication skills, with the ability to translate technical concepts into clear, user-friendly language Experience supporting Microsoft Dynamics operating systems is a plus Experience using ticketing and IT service management platforms to resolve incidents and service requests is desired Basic understanding of artificial intelligence concepts, with curiosity and enthusiasm for learning how AI tools can be used to improve processes and drive efficiency. Interest in exploring AI systems and a willingness to develop awareness of responsible AI practices, including risk management and ethical use. Education Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent practical work experience Relevant industry certifications, such as Microsoft Certified credentials, are preferred