About the role
About us At Sierra, we’re creating a platform to help businesses build better, more human customer experiences with AI. We are primarily an in-person company based in San Francisco, with growing offices in Atlanta, New York, London, Paris, Madrid, Munich, Singapore, Tokyo, and Sydney. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These values are the foundation of our work, and we are committed to upholding them in everything we do. Our co-founders are Bret Taylor and Clay Bavor . Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace. What you’ll do Employee Relations: Serve as a key resource for employees and managers, providing guidance on HR policies, addressing and resolving employee conflicts, and fostering a positive and productive work environment. HR Administration: Manage HR systems, maintain accurate employee records,
benefits enrollment, and generating HR reports. Employee Onboarding : Ensure a seamless experience from candidate offer approval to new hire start date. HR Policy Implementation: Develop and ensure the effective implementation of HR policies and procedures across Sierra, ensuring alignment with legal
requirements and company values. Employee Engagement: Design and implement employee engagement programs to enhance employee satisfaction and foster transparent and effective communication. Organizational design: (structuring teams for efficiency and scalability, defining roles and
responsibilities, aligning talent with business strategy), strategic thinking, coaching, business acumen What you’ll bring 5+ years of experience in human resources or people operations, ideally in a fast-growing environment supporting Sales organizations. Demonstrated expertise and understanding of HR best practices, employment laws, and regulation. Excellent organizational skills, attention to detail, and ability to manage multiple priorities in a fast-paced environment. Proactive, innovative mindset with a focus on continuous improvement and strategic impact. Experience partnering with engineering, product, or other technical teams. Even better… Hands-on experience implementing HR systems and processes in a scaling company. Exposure to international HR compliance, including global employment laws and cross-border workforce considerations. Understanding of international