About the role
Who We Are Serval is an AI-native automation platform transforming how enterprises operate. We build intelligent agents that understand real-world workflows and execute them end-to-end — replacing manual processes and rigid legacy systems with adaptive, learning software. Founded in early 2024, Serval is already trusted by companies like Fox, Notion, Perplexity, Vercel, and Brex to automate high-volume, high-friction operational work across their organizations. At the core of Serval is an agentic AI platform that turns natural language into production-grade workflows. Our agents don’t just respond to requests — they reason, take action across systems, and continuously improve with usage. What began with operational use cases has quickly evolved into a horizontal AI automation layer used across IT, HR, Finance, Security, Legal, and Engineering. Our mission is to eliminate repetitive, manual work across the enterprise and give teams leverage through intelligent automation. Long term, we’re building the universal AI operations layer — a system of agents that sits across business functions and runs the workflows that keep modern companies moving. We’re backed by leading investors including Sequoia Capital, Redpoint Ventures, Meritech, First Round, General Catalyst, Elad Gil, and others. Role Overview As a Regional Sales Director at Serval, you'll build and lead a high-performing sales team, defining and executing our go-to-market motion in your segment and region. You'll start as a first-line manager, hiring and coaching a team of AEs who own the full sales cycle across multi-stakeholder IT, Security, and Engineering deals. As your team scales and performs, you'll grow into a second-line leadership role, developing frontline managers and expanding regional coverage. You'll partner closely with founders, GTM leadership, product, and engineering to shape strategy, build repeatable playbooks, and drive consistent revenue growth. This role is ideal for a player-coach who has built and led high-performing sales teams at fast-growing SaaS companies, thrives in zero-to-one environments, and wants to play a foundational role in defining a category. What You’ll Do Build, hire, and scale your AE team from the ground up, defining team structure, territories, and hiring profiles for your segment. Coach and develop your team through deal strategy, pipeline reviews, forecast management, and continuous skill development. Drive team performance and hold accountability for quota attainment, pipeline generation, and sales velocity metrics. Maintain a strategic book of business and close key deals to stay close to customers and model best practices. Develop and refine the sales playbook for your segment — including outbound motions, qualification frameworks, demo narratives, and closing strategies. Partner with GTM leadership to define ICP, pricing and packaging, and territory and account assignment for your segment. Collaborate cross-functionally with product, marketing, and engineering to shape roadmap priorities, messaging, and enablement based on customer and team feedback. Implement sales process rigor: pipeline hygiene, CRM discipline, accurate forecasting, and deal inspection cadences. As