About the role
Customer Success Representative
> Runware · United Kingdom (Remote) · Full-time · Posted 2026-07-27
Workplace: remote
Department: Customer support Team
Description
Runware is the unified developer platform for AI inference — one API for all AI. We are building infrastructure that runs AI faster, more cost-effectively, and with higher redundancy.
Companies like Higgsfield, OpenArt, Freepik, and Nightcafe use Runware to power generative AI workflows in their products. Through a single API, without needing to manage the underlying infrastructure and model complexity themselves.
Today, Runware aggregates hundreds of AI model classes and hundreds of thousands of model variants behind one consistent schema and endpoint. Next, we aim to make every AI model available to every developer through a unified API. Building a platform that abstracts all of that, and serves >300 million end-users across >200,000 developers, requires solving the industry's hardest problems across ML systems, infrastructure, API design, and developer experience simultaneously.
Role Summary
We’re looking for a Senior Customer Success Representative to own post-sales relationships with developers and product teams using Runware’s AI inference platform.
This role sits at the intersection of technical understanding, customer support, and commercial awareness. Your goal is to ensure customers onboard smoothly, scale successfully, and remain long-term partners.
You’ll work closely with customers, product, and engineering, acting as a clear and reliable point of contact in both day-to-day usage and more complex situations.