About the role
This is Hlib Petrov , Head of Creative Marketing at Reface, and he needs a strategic partner, so we are looking for Creative Operations Lead. Most creative teams scale through hiring. We want to scale through AI and process. We're already 50+ people, 4 products, AI agents in production. Looking for someone to turn this into a system that scales: AI pipelines, processes, adoption across the team. What you own Systems and process in the creative team. Bringing existing flows into one engine. Spotting what repeats, and automating it. AI adoption. Agents in daily use across the team, not "we tried it once and it doesn't work for us." Team performance. Metrics, syncs, and speed for designers and producers. Knowledge base. Playbooks, onboarding, documentation that the team actually uses. Reporting. Weekly reports on team and product performance go out automatically. Operational layer: asset management, tooling audits, budget tracking, running the bonus system, etc. Who you are AI-first. You think about how to build a process with AI inside it, not added on top. Proactive. You don't wait for tasks. You walk in and propose them. Entrepreneurial mindset. Owner, not executor. You treat Reface like your own business. Human-centered. Your processes work for people, not against them. If it suffocates the team, it's a bad process. Hands on. You don't manage from a distance. You're in the work. Plus Vibe. Easy to work with. The team feels it when you walk in. Track record You've built complex processes. Not necessarily in creative marketing. Could be video production, outsourcing, or a nuclear power plant. You've implemented documentation people actually use. Not a Notion graveyard, but evolving playbooks. Comfortable pushing back. This role means telling a designer their flow is broken, or a producer their handoff is broken. Without that, the role breaks. Experience in unstructured environments. Startup, not corporate. AI agents you've actually used. Claude Code, Cursor, OpenClaw, Hermes. What's in your stack, not what you've read about. What you get Work from wherever. Hybrid, fully remote, up to you. Tools and budget, yours. Need an AI agent, a subscription, a freelancer? You just buy it. No corporate BS. Decisions in a day, not a quarter. No ceiling. You build this thing, it's yours to grow. As the team scales, so does the role. And a bit more: Unlimited Vacation Policy We mean it. We don’t count your vacation days because we trust your sense of ownership. Your work-life balance is in your hands; we give you a total "carte blanche" to recharge so you can always stay at the top of your game. Level Up Your Game Your growth drives our business. We provide an annual budget for professional courses, workshops, and conferences. Whether you want to master a new AI tool or sharpen your soft skills, we’ve got you covered. Health & Care Comprehensive medical insurance (post-probation) and paid sick leave with no "doctor’s note" bureaucracy. Plus, enjoy exclusive corporate discounts from our partners to make your daily life easier and more affordable. Unbreakable Hub Our Kyiv office is your fortress of stability. With guaranteed power, water, and high-speed internet, you can focus on your goals rather than blackout schedules. Culture of Feedback Zero bureaucracy and no hierarchy for the sake of hierarchy. We’ve built a culture of open dialogue where feedback is a tool for growth, and the team is always ready to back your boldest ideas. Impact That Matters We don’t just work; we bring victory closer. Through our Reface Fund, we provide systematic support to the country, and by joining us, you become a vital part of this mission.