Senior Customer Success Manager - Quora (Remote)

Responsibilities: Autonomously manage a portfolio of advertising clients Provide strategic guidance and action upon opportunities within accounts with a goal of scaling revenue Troubleshoot and answer questions related to campaign delivery and optimization Conduct quarterly business reviews, campaign wrap up presentations and regular check-in calls with advertisers Share learnings and best practices internally and externally Forecast and track key account data for internal projections Minimum

Requirements: Availability for meetings and impromptu communication during Quora's “ coordination hours " (Mon-Fri: 9am-3pm Pacific Time) 5 years of experience managing advertising campaigns from either client or publisher side, preferably experience running search and social campaigns Demonstrated experience managing enterprise-level clients, with strong hands-on execution capability, and direct experience operating in the North American market Exemplary verbal, written, and listening communication skills with clients at all levels of seniority up to the C-level with the confidence and tact to respectfully challenge clients on strategic decisions Comfortable working with beta products and serving as the point of contact to troubleshoot technical and account issues Hands on experience managing, optimizing and planning performance campaigns Ability to translate analytics into insights and recommendations to determine which content and creatives are working or could be improved Action bias, ability to be a self-starter, overcome barriers and work collaboratively in a fast paced, challenging environment Preferred

Requirements: Previous experience with sales tools such as Salesforce and Apollo.io Previous experience with paid ad campaigns on Meta, LinkedIn, Reddit, Google and/or Pinterest At Quora, we value diversity and inclusivity and welcome individuals from all backgrounds, including marginalized or underrepresented groups in tech, to apply for our job openings. We encourage all candidates who share a passion for growing the world’s knowledge, even those who may not strictly meet all the preferred

requirements, to apply, as we know that a diverse range of perspectives can have a significant impact on our products and our culture. Additional Information: We are accepting applications on an ongoing basis. This role is a backfill for an existing vacancy. Quora offers a wide range of

benefits including medical/dental/vision coverage, equity refreshers, remote work reimbursement, paid time off, employee assistance programs, and more.

Benefits are country-specific and may vary. There are many factors that will determine the starting pay, including but not limited to experience, location, education, and business needs. US candidates only: For US based applicants, the base salary range is $74,161 - $143,260 USD + equity +

benefits. The on-target earnings (OTE) range is $105,945 - $204,657 USD + equity +

benefits. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. AI technology may assist in sorting applications and recording interview notes, but all decisions are made by a member of our team. To ensure a secure hiring process, all final candidates will undergo identity verification and a comprehensive background check prior to onboarding. Job Applicant Privacy Notice: https://www.careers.quora.com/pages/quora-global-job-applicant-privacy-notice #LI-SS2 #LI-REMOTE

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