About the role
We are seeking a Solutions Engineer to join our team at Paragon! As an early member of our team, you will help our customers realize the incredible potential of our platform. You will work across the business in driving product adoption, strengthening customer engagement, providing input into our product roadmap, and ensuring our company is as customer-centric as possible.
This role sits at the center of our company , working across Support, Customer Success, Product, Engineering, Operations, and Sales. We are a small, lean team - you’ll report to our Head of Customer Experience, and work closely with our Success and Support Teams to ensure Paragon customers are able to onboard successfully to the platform, and see meaningful value from their product usage. If a high-ownership, customer-facing role in a technical environment is where you thrive - this is the role for you.
You must apply via Ashby to be considered for this role: https://jobs.ashbyhq.com/Paragon/41c52f8c-53df-41ba-a53a-4b4e3d7df9e8
What You’ll Do
Customer Interaction and Technical Support
- Directly engage with customers to own their onboarding process, helping them quickly learn and gain value from our platform.
- Collaborate extensively with the Support team to efficiently diagnose and resolve technical issues.
- Work alongside the Customer Success team to ensure Paragon customers see meaningful value from their product implementation.
- Pair and partner with customers as they develop integrations, install our SDK, build syncs and actions, and author script-based workflows - ensuring they implement Paragon optimally and with an eye towards scale.
Cross-Functional Collaboration
- Work alongside the Success, Engineering, Product, and Marketing teams to synthesize customer feedback into actionable product enhancements.
