About the role
DNAnexus Billing & Revenue Support Specialist | SmartRecruiters Google Chrome Microsoft Edge Apple Safari Mozilla Firefox Billing & Revenue Support Specialist Full-time Department: Finance Company Description Founded in 2009, DNAnexus is the enterprise orchestration platform for precision health. A pioneer in cloud-based omics and purpose-built bioinformatics for life sciences, DNAnexus helps customers contextualize, orchestrate, and federate multiomic and real-world data to derive actionable insights and accelerate the journey from sequence to scientific breakthrough. DNAnexus accomplishes this through its compliance-first, AI-enabled platform, equipped to handle extreme scale and complex data processing for genomics, multiomics, and beyond. For more information, visit www.dnanexus.com . Job Description We are looking for a detail-oriented Billing & Revenue Support Specialist to support day-to-day Order-to-Cash activities. This role focuses on order processing, billing, collections, and revenue-related tasks based on established processes and approved contract terms. The ideal candidate is organized, comfortable working in NetSuite, and thrives in a task-oriented, execution-focused environment.
What You'll Do Order & Billing Processing: Enter and maintain sales orders in NetSuite based on approved contract terms including project set up Ensure orders are complete, accurate, and ready for billing Set up new customers in NetSuite Revenue & System Support: Create revenue schedules and updates in NetSuite ARM based on predefined rules Support revenue-related transactions such as credits, rebills, and adjustments Invoicing & Usage Billing: Prepare and issue customer invoices, including monthly usage-based billing Validate billing inputs and resolve basic billing discrepancies Assist billings & collections in resolving billing discrepancies, and respond to inquiries promptly. Credit & Rebill Execution: Process approved credit memos and rebills resulting from customer changes or corrections Month-End Support: Assist with month-end close activities, including billing reviews and basic reconciliations Provide documentation and support for audits as needed Cross-Functional Coordination: Partner with Sales, Deal Desk, and Accounts Receivable to resolve order or billing issues Escalate contract interpretation or policy questions as needed