L1 Technical Support Engineer | Careers | Abnormal AI Skip to main content Why Abnormal Platform Behavioral Security Platform Overview Email Security Inbound Email Security Stop phishing & malware Account Takeover Protection Detect compromised accounts AI Security Mailbox Autonomous triage & response Email Productivity Reduce unwanted email AI Phishing Coach Train users in real-time Posture Management Identify misconfigurations Messaging Security Protect Slack, Teams & more Misdirected Email Prevent data leakage Identity & AI Security Identity Threat Protection Stop identity threats AI Security Secure AI transformation Infiltration Prevention Keep bad actors out Platform Attune Behavioral AI Foundation Model Integrations Connect your stack AI Data Analyst Insights on demand Product Resources Product Tours Explore interactively Demo Videos See our Platform in action What's New Latest updates Solutions Solutions Overview By Industry Financial Services Prevent fraud & protect customers Healthcare Secure patient data & care delivery Manufacturing Protect production from cyber threats Retail / Hospitality Stop fraud across every transaction Technology / IT Protect users & critical systems Public Sector Defend agencies from modern threats Education Secure campuses, students, & staff By Use Case Prevent BEC & Impersonation Stop executive fraud Detect QR Code Attacks Block quishing threats Stop Generative AI Attacks Defeat AI-crafted threats Prevent Account Takeover Protect cloud apps Displace Your SEG Modern email security Automate SOC Operations Reduce analyst workload Mitigate Cybercrime Losses Protect the bottom line Customers Customers Customer Stories Learn how leading organizations win with Abnormal. Customer Love See what customers are saying about Abnormal Support Support Portal Get help & submit tickets Featured CUSTOMER STORY Valvoline Replaces SEG with Autonomous AI to Stop Evolving Threats Resources Resources Resource Center Analyst Reports White Papers Data Sheets On-Demand Webinars Industry Briefs Thought Leadership Abnormal Blog Stay ahead of emerging cyber threats & security trends. Learning Center Find deep dives & technical education Cybersecurity Glossary Understand cybersecurity concepts, terminology, & attack techniques. SOC Unlocked Podcast Weekly SOC practitioner interviews Abnormal Intelligence Threat Intelligence Digest Explore original research, threat insights, & expert analysis. Featured REPORT 2026 Report Details How Threat Actors Tailor Their Tactics Company Company Overview Company
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About
the Role You're a motivated, customer-obsessed technical support professional with a passion for solving complex problems in high-stakes environments. With 2 years of experience, you've developed a track record of supporting enterprise customers, driving technical investigations, and advocating for continuous product improvement. You're energized by the evolving threat landscape in email and SaaS security, and you're excited to support a platform that uses behavioral AI to stop the attacks others miss. You're equal parts communicator, troubleshooter, and customer champion—committed to delivering exceptional support and building customer trust at every step.
Who you are A technically curious and customer-focused support professional with 2 years of experience in technical support, ideally within cybersecurity, enterprise SaaS, or API-driven platforms. Knowledgeable in email security fundamentals, SaaS environments, and cloud ecosystems such as Microsoft 365, Google Workspace, Slack, Okta, Splunk, CrowdStrike, Cortex SOAR, REST APIs, and Zoom. Skilled at troubleshooting complex technical issues, analyzing logs, and partnering cross-functionally with Engineering and Product teams to drive resolution. An excellent communicator who can clearly explain technical concepts to both technical and non-technical audiences. Familiar with tools like Salesforce, Jira, and Confluence to manage workflows and collaboration effectively. Someone who values continuous learning, operational efficiency, and delivering exceptional customer experiences. Comfortable leveraging AI-powered tools and GPT-based assistants to improve troubleshooting, workflows, and support outcomes. What you will do Serve as a trusted L1 technical advisor for enterprise customers using Abnormal's Cloud Email Security, AI Security Agents, and SaaS Security solutions. Own and resolve inbound support tickets, including configuration issues, API-related questions, behavioral false positives, and threat investigations. Deliver timely customer updates, root cause analysis, and solution recommendations that build trust and confidence in the platform. Partner closely with Engineering teams to drive high-quality resolutions and maintain thorough post-mortem documentation. Support onboarding and customer engagement efforts alongside Customer Success Managers. Create and maintain internal and external knowledge base documentation to improve customer self-service and case deflection. Identify recurring support trends and customer pain points, and provide feedback that helps improve product functionality and user experience Must Haves 2 years of experience in technical support within cybersecurity, SaaS, or enterprise technology environments. Strong understanding of email security concepts and modern cloud/SaaS ecosystems. Experience troubleshooting APIs, integrations, and enterprise platform configurations. Ability to investigate and resolve technical issues through log analysis and cross-functional collaboration. Strong written and verbal communication skills. Experience working with Salesforce, Jira, Confluence, or similar support and collaboration tools. Customer-first mindset with a strong focus on problem-solving and operational excellence. Experience using AI tools or AI-powered support platforms is highly preferred #LI-EM3 Actual
compensation will be determined based on several non-discriminatory factors including skills, experience,
qualifications, and geographic location. In addition to base salary, this role may be eligible for
bonus or incentive
compensation, equity, and a comprehensive
benefits package. Base salary range: $25.77 — $37.02 USD AI and our hiring process Abnormal AI uses AI-assisted tools to help our recruiting team prepare for candidate interviews. These tools analyze resume content and role
requirements to suggest interview questions and identify areas for the interviewer to explore. They do not make hiring decisions or screen candidates automatically. Every decision about a candidacy is made by a person. Abnormal AI is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law. For our EEO policy statement please click here . If you would like more information on your EEO rights under the law, please click here . About Abnormal Abnormal protects the humans behind the world's most critical organizations from AI-powered cybercrime. 4,500+ enterprises trust our behavioral AI platform. Learn More Imposter Alert Please be aware of individuals fraudulently posing as Abnormal recruiters. All official recruiting communication comes from an @abnormal.ai email address, and we will never request payment or sensitive financial information during the hiring process. If something feels off, verify
the role on this careers site before responding. As part of Abnormal AI's secure hiring practices, we conduct video interviews and validate applicant identity at various stages through our recruitment process. Further, if your application is successful and Abnormal AI makes a conditional offer of employment, we will carry out pre-employment checks which must be successfully completed to progress to a final offer. All processes and pre-employment checks are in line with prevailing legislation and Abnormal AI's policies relevant to our security and privacy standards. Abnormal AI is committed to protecting your privacy. Please review our Abnormal AI Applicant Privacy Policy for full information about how Abnormal AI uses your personal information. By submitting an application you confirm that you have read and understand the Abnormal AI Applicant Privacy Policy . Apply for L1 Technical Support Engineer Submit your application below. We review every submission and typically respond within two weeks.
Compensation Disclaimer: The base salary range for this position is dependent on the candidate's experience, skills,
qualifications, and location. The actual offer may vary. In addition to base salary, this role is eligible for equity, annual
bonus, and
benefits. Equal Employment Opportunity: Abnormal Security is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. Privacy: By submitting your application, you agree to the processing of your personal data in accordance with our Privacy Policy . Back to Open Roles Behavioral AI that protects email, identity, and AI—and stops insider threats. Request a Demo Platform Email Security AI Security Mailbox AI Phishing Coach Integrations Solutions Solutions by Use Case Solutions by Industry Customers Customer Stories Customer Love Support Portal Resources Blog Learning Center Abnormal Intelligence Glossary Company
