About the role
Technical Business Analyst Technical Business Analyst Electricity grids are undergoing the most significant transformation in a century. The shift to renewables, the proliferation of rooftop solar, batteries, and EVs, and the increasing complexity of distribution networks are forcing utilities to operate their grids in fundamentally new ways. Gridsight builds the analytics platform that makes this possible. We're already embedded with most of Australia's major distribution networks and have contracts with some of the largest investor-owned utilities in the United States. We're well-funded, growing quickly, and positioned at the centre of a global shift toward dynamic grid management. Locations: Sydney, Melbourne, Canberra, Brisbane, Adelaide, Hobart, Australia Remote
The Role Our Technical Business Analysts own data integration with our customers, ensuring they get value from Gridsight's platform quickly and seamlessly. This is equal parts customer-facing and technical. You'll work directly with utility customers to help them understand what data we need, review what they send, give feedback on issues, and get it into the platform. You'll spend roughly half your time in conversations with customers and half heads-down wrangling data, and configuring the system.
What You'll Do Work directly with utility customers to help them understand what data Gridsight requires, in what format, and how to provide it Review incoming customer data against expected schemas and quality standards, providing clear and constructive feedback on issues Onboard customer data into the platform using our tooling and workflows Identify and act on opportunities to improve our internal tooling, automating manual steps, improving validation, and making the data onboarding process more efficient, high quality and repeatable Drive customer data deliveries to completion — following up, unblocking, and maintaining momentum through the implementation process Manage complex customer situations with composure: unrealistic timelines, incomplete data, shifting priorities, and competing demands Identify and act on opportunities to automate manual steps, improve tooling, and make the data onboarding process more efficient and repeatable What You'll Bring Strong communication skills — you can explain technical data
