About the role
Contributes to issue tracking through escalations, asking questions, and seeking guidance on timely resolution of issues from more experienced technicians. ● Participates in daily safety briefings, completes required training aligned to
the role and workload including safety training, and complies with safety procedures (e.g., equipment use, lifting, electrical hazards, ladder/rolling stair use). ● Completes assigned tickets efficiently and in alignment with Key Performance Indicators (KPIs) while meeting established Service Level Agreements (SLAs) with guidance from other technicians. ● Complies with security and data management procedures and policies with guidance from other technicians and completes the required security training. ● Maintains a strong client focus to understand the impact of their work when completing tickets and assigned tasks. ● Contributes to a positive and effective team environment by sharing information with others, contributing to regular team meetings, asking questions, and staying apprised of the status of others' work. ● Has pride and a sense of accountability for the service quality, completeness, and ownership of the data centre facilities. Education: Completed High/Secondary School, GED, an apprenticeship/vocational qualification, or equivalent experience, with basic knowledge of computer hardware and components. Work Schedule: Ability to work shifts, including evenings, nights, weekends, and holidays. Transportation: Valid driver's licence and access to a personal vehicle for travel to client sites and company locations as part of shift
responsibilities. *This role requires you to be on-site and the location has limited public transport. Your own form of transport is advised. These include, but are not limited to: Experience supporting IT equipment or related technology. Applicable certifications such as: CompTIA: A+, Server+, Network+ Basic Structure Cabling (BSC)
