Air Freight Manager

About Flexport: At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year. The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us. The Opportunity Flexport is establishing its operations in the Philippines — and we're looking for a strong leader to build and run our air gateway operations in Manila. As Manager, Air Operations, you'll lead a team of operations specialists to manage end-to-end air freight shipments, ensuring cargo moves smoothly, efficiently, and on time. This is a high-impact role for an experienced operator ready to shape how Flexport delivers world-class air freight from the ground up.

What You'll Do Lead, coach, and develop a team of air operations specialists, fostering a culture of performance, accountability, and continuous improvement Act as the primary escalation point for operational issues, ensuring fast and effective resolution Set clear expectations, support team growth, and help individuals perform at their best Oversee the full air shipment lifecycle from booking and pickup through to airline handover and final delivery Ensure all activities comply with Flexport's standards, local regulations, and international shipping

requirements Maintain high data accuracy and timely milestone updates across Flexport systems to meet KPIs and SLAs Build and maintain strong partnerships with airlines, terminals, and trucking providers Monitor and review vendor performance, providing constructive feedback and solutions to improve service quality Collaborate closely with internal teams including planning, sales, customs, and destination offices for seamless end-to-end coordination Oversee billing accuracy and cost control, resolving invoice disputes promptly and effectively Identify workflow inefficiencies and drive process improvements that save time, reduce costs, and enhance the customer experience Contribute to the development and implementation of new systems, workflows, and operational best practices What You'll Bring Bachelor's degree in Logistics, Supply Chain, Business, or a related field 7+ years of experience in logistics, freight forwarding, or supply chain operations 2–3 years of leadership experience managing an operations team Strong knowledge of air export and import regulations in Cambodia Professional proficiency in English, both written and spoken; Mandarin is a plus Hands-on, process-oriented, and structured thinker with strong problem-solving capabilities Strategic mindset balanced with ground-floor execution ability Excellent communication, interpersonal, and organisational skills A compliance-first attitude — you understand the importance of operating within a heavily regulated industry Courage to challenge the status quo and drive meaningful change when needed Commitment to Equal Opportunity At Flexport, our ability to fulfill our mission of making global commerce easy and accessible relies on having a diverse, dedicated and engaged workforce. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law. Global Data Privacy Notice for Job Candidates and Applicants Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. By submitting your application, you are agreeing to our use and processing of your data as required. Please see our Privacy Notice available at www.flexport.com/privacy for additional information.