Service Desk Technician

<div class="content-intro"><p><strong><u>Application and Interview Impersonation Notice</u>:  </strong>Impersonating another individual when applying for employment, and/or participating in an interview process to assist another individual in obtaining employment, with Precisely Software Incorporated (“Precisely”) is unlawful.  If Precisely identifies such fraudulent conduct, then as applicable and to the extent permitted by law, the application will be rejected, an offer (if made) will be rescinded, or the employment will be terminated, and legal action may be taken against the impersonators.</p> <p>Precisely is the leader in data integrity. We empower businesses to make more confident decisions based on trusted data through a unique combination of software, data enrichment products and strategic services. What does this mean to you? For starters, it means joining a company focused on delivering outstanding innovation and support that helps customers increase revenue, lower costs and reduce risk. In fact, Precisely powers better decisions for more than 12,000 global organizations, including 95 of the Fortune 100. Precisely's 2500 employees are unified by four company core values that are central to

who we are and how we operate: Openness, Determination, Individuality, and Collaboration. We are committed to career development for our employees and offer opportunities for growth, learning and building community. With a "work from anywhere" culture, we celebrate diversity in a distributed environment with a presence in 30 countries as well as 20 offices in over 5 continents. Learn more about why it's an exciting time to join Precisely!</p> <p>Precisely is an AI-first organization. All employees are expected to demonstrate proficiency in applying AI tools to accelerate their work, improve output quality, and eliminate low-value tasks. Candidates should be comfortable using generative AI tools (e.g., Microsoft Copilot, ChatGPT) in their day-to-day workflows, able to evaluate AI-generated outputs critically, and open to continuously adopting new AI capabilities as they emerge.</p></div><p><strong>Join our team in our new Tempe, Arizona office that offers a vibrant, modern workspace in the heart of South Mill Avenue.  It’s steps away from dining, entertainment, and the ASU campus. We have on-site amenities like wellness spaces, outdoor patios, collaboration areas, and 24/7 employee access. It is designed to support connection, flexibility, and a great in-office experience. </strong></p> <p><strong>Overview:</strong></p> <p>The Service Desk Technician reports to the IT Service Desk Manager and serves as a front-line member of the Global IT Service Desk team. This is an onsite position based in the Tempe, Arizona area supporting local employees as well as remote users across North America. The primary responsibility of this role is to provide exceptional technical support through phone, email, chat, walk-up, and ticket-based interactions. The technician will troubleshoot hardware, software, operating system, Microsoft 365, and identity-related issues while assisting with device deployment, office technology support, inventory management, and end-user onboarding activities.</p> <p><strong>What you will do:</strong></p> <ul> <li>Troubleshoot end-user issues related to hardware, software, operating systems, Microsoft 365, account access, printers, peripherals, and connectivity</li> <li>Provide technical support through phone, email, chat, walk-up, and ticket-based interactions.</li> <li>Review, triage, update, route, and assign incoming support tickets according to priority and impact.</li> <li>Create and maintain process documentation, troubleshooting guides, and knowledge base articles.</li> <li>Monitor and respond to support requests during assigned business hours.</li> <li>Support device deployment, onboarding activities, and equipment provisioning.</li> <li>Assist with inventory management, shipping, receiving, and asset tracking activities.</li> <li>Support conference room technology, workstation setups, and office technology needs</li> <li>Collaborate with other IT team members and participate in operational meetings.</li> <li>Follow service desk processes while delivering excellent customer service and support</li> </ul> <p><strong>What we are looking for:</strong></p> <p><strong>Required:</strong></p> <ul> <li>Educational