Seasonal Full-Time BF Support Associate

compensation. The hourly rate for this role is $17.50 per hour. As a seasonal employee, this position is not eligible for standard employee

benefits, except those required by applicable federal, state, and local law. ABOUT YOU Excellent communication and interpersonal skills Comfortable providing support via phone and email Ability to work independently and as part of a team Strong attention to detail and accuracy Ability to prioritize, multitask and stay organized Comfortable following documented processes and workflows Proficient in using resources to provide great customer service WE’D LOVE TO SEE Experience answering phones and emails Strong organizational skills Flexibility to change tasks throughout the day

ABOUT

THE ROLE Answering customer inquiries via phone and email Providing personal customer service to the contact running the book fair at the school Checking in with the contact at the school to help run their fair Distributing resources to the book fair contact to assist in book fair planning and operation Providing internal support for Business Development Reps and Account Managers Using Google Sheets, Slack and Salesforce Facilitating customer requests to ensure the fairs stay stocked through their duration Updating the CRM as customer inquiries are solved Operating and helping instruct customers on how to use the Square register At Literati, our employees are our greatest asset, and we strive to create a culture that empowers, inspires, and supports them in achieving their full potential. As an employee of Literati, you will: Be part of a mission-driven company that is making a real difference in children’s lives by igniting a love of learning and a love of life. Work alongside some of the brightest, most creative, and most empathetic minds in the industry who are passionate about solving interesting challenges every day. Access ongoing professional development opportunities to enhance your skills and advance your career. Enjoy a flexible and supportive work environment that encourages work-life balance and fosters a sense of community and collaboration. We are dedicated to cultivating and preserving a culture of inclusion and connectedness that sees, reflects, welcomes, and celebrates the innovation and talent of a diverse array of people. We seek people with drive and a touch of alchemy. We also recognize that some people — particularly underrepresented groups, women, BIPOC, LGBTQ+, etc. — may not be comfortable applying to a position unless they meet 100% of the

qualifications. Even if your experience isn’t a precise match for

the role, we highly encourage you to apply. And if your career has taken you to some spectacular — or spectacularly strange — places, we love a good story.

A meeting lands on your calendar

If they’re a yes, I book the chat. You show up — that’s the whole job-hunt.