About the role
At Small Medium Enterprises and Channel (SME&C), we are leading a high-growth, AI-powered global sales team—one that is deeply connected to our partners and driven by customer success. By uniting our Small Medium Business, Corporate, Strategy, and Partner teams, we are unlocking the largest customer opportunity, backed by the industry's most significant investments. Leveraging the power of AI and our extensive partner ecosystem, we are redefining how businesses of all sizes adopt technology to drive growth and innovation. SME&C is more than a sales organization—it's a culture of innovation, opportunity, and inclusivity. Here, you'll be part of a diverse, high-performing, and customer-obsessed team where collaboration, connection, and continuous learning fuel everything we do. If you thrive in a fast-paced, digital-first environment and are eager to make a meaningful impact, explore how SME&C can be the next step in your career. Together, we are shaping the future of business. In the AI Workforce Specialists team, we are looking for passionate, experienced, and credible specialist sellers with a drive for developing and winning strategic opportunities that deliver end-to-end AI Workforce transformation at scale through high-impact, value-driven customer engagements—helping organizations achieve meaningful business outcomes and unlock the full potential of AI-powered productivity. As an AI Workforce Specialist, you will take part in transforming how organizations adopt and scale AI-powered productivity across AI Workforce solutions (M365 Copilot, Copilot Studio, Copilot Chat, Agents, ME3, ME5, Frontline Worker) and build strategies with customers, collaborating across different groups inside the Customer environment to successfully enable customers to drive and adopt AI transformation. You will manage consultative customer conversations and collaborate on the planning, orchestration and execution of end-to-end AI Workforce solutions opportunities with internal stakeholders and partners to cross-sell and up-sell. This opportunity will allow you to learn and accelerate your career growth, honing your solution sales and collaboration skills, and deepening your AI Workforce end-to-end expertise. Throughout the program you will be guided by a committed support network — your manager, a dedicated Role Mentor (a senior colleague in your same team and role), and the wider EiP community — and through shared accountability with your Role Mentor you will contribute to real customer work while building your skills and confidence. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. 3年以上のITまたはテクノロジー分野におけるソリューション営業、またはコンサルティブセリングの経験 パイプライン創出からクロージングまでの営業プロセスを主体的に推進した経験 パートナーとの協業を通じて顧客価値を提供できる能力 ネイティブレベルの日本語力 ビジネスで使用可能な英語力があれば尚良し 本ポジションでは、顧客のセキュリティ・AI導入プロジェクトにおける 単なる案件創出にとどまらず、社内外のステークホルダーと連携し、 顧客の業務プロセス変革の実現を支援いただきます。 Sales Excellence Manages the end-to-end business of the assigned territory; conducts forecasting for accounts and develops a portfolio and territory plan to drive intentional selling aligned with strategic priorities. Collaborates with partners and resources to learn about the customer's business, and supports senior team members in exploring business and emerging opportunities. Seeks client feedback (both formal and informal) to identify the drivers of satisfaction and executes plans to maintain and build on it; determines the root cause of dissatisfaction, establishes recovery action plans to improve the client's overall experience, and shares feedback with account teams. Collaborates with Global Partner Solution (GPS) and other relevant partners to cross-sell, up-sell, and co-sell products, solutions, and services, understanding the partner ecosystem and their in-market offers; establishes relationships with internal stakeholders and partners, seeks out their opinions, and learns the orchestration model within a solution area.
