About the role
At Veriff, our Go-to-Market (GTM) Division is the driving force behind our mission to create a safer, more trustworthy online world. We are a dynamic, global team dedicated to growing our customer base and enhancing our brand's global presence. With a customer-first approach, we provide tailored solutions that instill trust and inspire businesses to join our cause. Our strategy is built on innovative thinking, meticulous research, and cross-team collaboration, ensuring that we work towards a unified vision. We are seeking an experienced and dynamic Senior Technical Account Manager to join our AMER Account Management team to support our key enterprise customers. In this role, you will ensure seamless collaboration between the Go to Market (GTM), Product, Solutions Engineering, and Support teams, managing timelines and resolving roadblocks to guide customers towards maximizing the value they derive from our solution, providing expert architectural and operational guidance. You'll help us protect honest people online by: Coordinating cross-functional technical projects, managing timelines, resources, and dependencies, ensuring all stakeholders are aligned and project goals are met Serving as a liaison between Account Managers in GTM, Solutions Engineering and Product teams to ensure alignment on technical
requirements and timelines for customer onboarding and go lives Creating and maintaining project plans with clear milestones, deliverables, and critical paths for both customers and internal teams Facilitating communication between Account Management and Product, track action items resulting from customer engagements and escalations, as well as support preparation and delivery of customer communications Working closely with the GTM and Product teams to ensure all necessary technical deliverables for the customer, including documentation, integrations, and testing, are completed on time Working with our large, enterprise customers to set and achieve clear project milestones, supporting their onboarding, growth, performance optimization, and overall success with Veriff's solutions Maintaining project documentation, including schedules, progress reports, and risk logs, including providing regular status updates to leadership. Driving customer journey support by leading customers from onboarding to adoption and value realization while coordinating with support and engineering teams to troubleshoot issues and ensure sustained success. You are the right future Veriffian for the job if you have/are: 6+ years of experience as Principal Technical Support, Solutions Engineering, Software Engineer, or Technical Account Management for a SaaS software company Bachelor’s degree in Computer Science, Engineering, Math, or a related field (or equivalent experience) Fluency in English Excellent communication skills, both written and verbal, with the ability to translate complex technical information to non-technical stakeholders. Strong problem-solving skills and the ability to handle multiple priorities in a fast-paced environment. Ability to work effectively with cross-functional teams, including engineering, support, GTM, and product management. Proven ability to manage clients effectively, take initiative, lead projects and global teams, and perform hands-on technical work with a strong sense of accountability. You’re an especially awesome match if you have/are: Strategic thinking with the ability to align technical projects to business objectives Trilingual in English/Spanish/Portuguese Knowledge of APIs Strong stakeholder management across engineering, product, marketing, and sales teams Data-driven approach to decision making and progress tracking Experience with customer-facing technical support or troubleshooting Fam iliarity with tactics to manage and grow accounts Experience within the IDV industry
