About the role
About SpotOn We’re not just building restaurant tech, we’re giving independent restaurants the tools to compete and win. From our award-winning point-of-sale to AI-powered profit tools, everything we do helps operators boost profit, work smarter, and keep their best people. And every solution is backed by real humans who actually give a sh*t about helping restaurants succeed. Named the #1 Restaurant POS by G2 (Fall 2025), based on ratings from real users Rated the top-rated point-of-sale (POS) for restaurants, bars, retail, and small businesses by Capterra users Awarded Great Places to Work and Built In’s Best Workplaces for multiple years running We move fast, care hard, and fight for independent restaurant operators to do what they love, and love doing it. If you’re looking to make an impact with heart and hustle, SpotOn is the place for you.
About
The Role At SpotOn, we don’t believe in "QA" as a safety net that catches bugs at the very end of a sprint. We believe in Confidence - the absolute certainty that the code we ship today empowers our merchants to run their businesses flawlessly tomorrow. As our QA Engineering Manager (internally recognized as our Confidence Manager ), you will lead the strategic vision and
the team responsible for manual and test automation strategies across our entire product suite. You will guide our Automation Testing (AT) roadmap, design robust testing tools, and - most importantly - foster a modern software engineering culture where the mindset of writing automated tests is shared by every software engineer on
the team. In this technical leadership role, you will act as an engineering coach, a user-experience advocate, and a hands-on strategist ensuring our testing velocity matches our ambitious product roadmap. Why This Role Matters Our software does not run in sterile, quiet offices. It runs in chaotic, high-heat, high-noise environments. Picture a Saturday night dinner rush: kitchen staff are rushing, servers are tapping screens with greasy or wet fingers, the Wi-Fi network is fluctuating, credit card readers are dropping connections, and the printer just ran out of paper mid-receipt. In this environment, staff have zero patience for sluggish UI transitions, and there is absolutely no room for error. High staff turnover in the US hospitality industry also means our systems must be incredibly intuitive—any UX friction leads to order mistakes and lost revenue. A system crash, a broken payment flow, or even a 3-second lag during peak hours doesn’t just mean a minor glitch; it means cold food, lost tips for hard-working servers, angry diners, and thousands of dollars in lost revenue for the restaurant owner. Your mission as our QA Engineering Manager is to build testing strategies resilient to these harsh, real-world conditions: Physical Hardware & Offline Resiliency: Ensure our systems are bulletproof during unexpected network dropouts (offline-mode reliability), hardware peripheral disconnects (printers, cash drawers, terminals), and rapid, high-frequency touch interactions. UX and Real-User Experience Focus: Champion end-to-end tests that measure actual user perceived latency, UI transitions, and complex checkout journeys rather than just validating API endpoints. Zero Downtime during Peak Hours: Guarantee that critical user flows—such as login, real-time menu updates, checkout, payments, and end-of-day reporting—are flawless across Web and Mobile (Android) platforms through robust regression coverage. Rapid Time-to-Market: Accelerate feature shipping by building automated, self-healing, and highly reliable CI/CD test feedback loops, removing manual testing bottlenecks. On a daily basis you will Drive a "Shift-Left" Quality Culture: Partner with Software Engineering Managers to embed quality engineering early in the software development lifecycle (SDLC). Foster a shared-ownership model where writing automated tests is a native, standard practice for all developers. Lead and Coach: Manage, mentor, and scale a high-performing team of QA Automation Engineers and SDETs. Conduct 1:1s, construct career progression paths, and foster a healthy, continuous-learning team dynamic. Own the Automation Strategy: Design, implement, and continuously refine our Test Automation Frameworks for Web and Android environments. Manage our Physical Device Testing Lab: Oversee the infrastructure for automated testing on physical Android stations, handheld POS devices, and payment peripherals, seamlessly blending physical test coverage with cloud emulator matrices. Leverage Modern AI Tools: Champion the integration of generative AI and LLM-assisted engineering tools (e.g., Claude, AI-driven visual regression analysis, self-healing test scripts) to dramatically accelerate automated test authoring and maintenance. Maintain the Testing Platform: Work closely with DevOps and Platform teams to maintain ultra-fast, reliable CI/CD pipelines (via GitHub Actions) that the engineering organization trusts implicitly. Define Quality Metrics: Track and expose actionable quality KPIs (such as user-perceived performance, automated test coverage, build execution speed, flaky test rates, and defect leakage) to drive data-informed tooling and engineering improvements. What skill are we looking for? QA Leadership Experience: 2+ years of experience managing, mentoring, and scaling high-performing QA Engineering or software testing teams. Strong Automation Background: A proven hands-on technical background in software test automation for Mobile/Android (e.g., Espresso, Appium, Kotlin automation) and/or Web (e.g., Playwright, Cypress). Strong experience in both is highly preferred. UX and User Experience Advocate: You don't just test functionality; you test usability. You possess deep empathy for the end-user (the server, the chef, the diner) and have experience setting up visual regression testing, performance budgets, and perceived latency benchmarks. Lab & Device Infrastructure Knowledge: Practical experience managing physical device testing matrices, cloud device farms (such as BrowserStack or AWS Device Farm), and connected IoT/POS hardware systems. The "Shared-Quality" Mindset: A proven track record of teaching, influencing, and persuading software engineers to write their own automated tests. You know how to make automated testing a low-friction process for developers. AI & Velocity Booster: Direct experience or a clear, pragmatic strategy for utilizing AI/LLM tools to accelerate test script generation, UI assertions, or test suite maintenance. Pragmatic Problem Solver: You prioritize real-world user outcomes and business impact over academic or technical purity. Excellent Communication: Fluent in English (written and verbal), with the ability to articulate quality-related challenges, environmental edge cases, and architectural trade-offs to both technical and non-technical stakeholders. Perfect candidate also has Familiarity with our Technical Stack: Kotlin, React (TypeScript), Python (Django), Go, PostgreSQL, Docker, GitHub Actions. Domain Experience: Experience in Fintech, Merchant Services, Point of Sale (POS), payment processing, or SaaS hospitality platforms. Here’s a bit about what we have to offer Competitive salary Training budget 3500 PLN gross per year. Access to e-learning platforms (O’Reilly). Fully paid private healthcare in LuxMed. Access to the Worksmile platform with a monthly top-up. Subsidized access to breakfast and lunch through the vending machine in Kraków office, and lunches in Gdańsk office once a week. Group English classes with a native speaker. New Macbook Pro, 4K monitors or whatever tools you need. Flexible working hours. New, modern, bright and comfortable office space in the city centre. Access to the company’s library. Great working atmosphere. Chill out room with a PlayStation and games. Free snacks and beverages in a kitchen. Company parties and social activities. Employee referral program. Relocation Package within Poland. Parking space in the underground garage. The controller of your personal data included in your job offer and others collected during the recruitment process is SpotOn Poland spółka z ograniczoną odpowiedzialnością with its registered office in Kraków, Aleja 29 listopada 20, 31-401 Kraków, e-mail address: [email protected] . We will process your personal data for the purpose of current or, if you voluntarily agree, also future recruitment processes. More information about how we proccess your data, including the basis for processing and your rights in relation to the processing, can be found on our website: https://pl.spoton.com/privacy-and-cookies-policy . Administratorem podanych danych osobowych, w tym danych zawartych w dokumentach aplikacyjnych i zebranych w toku procesu rekrutacji, jest SpotOn Poland Sp. z o.o. z siedzibą w Krakowie (ul. Aleja 29 listopada 20, 31-401 Kraków; adres e-mail do kontaktu: [email protected] . Dane osobowe będą przetwarzane w celu realizacji obecnych lub – jeżeli wyrazisz na to dobrowolną zgodę – także przyszłych procesów rekrutacji. Więcej informacji o tym, jak przetwarzamy Twoje dane, w tym także informacje o podstawach prawnych przetwarzania oraz o prawach przysługujących Ci w związku z przetwarzaniem danych, znajdziesz na stronie: https://pl.spoton.com/privacy-and-cookies-policy . We will never ask candidates to pay fees, purchase equipment, or share sensitive personal or financial information during the hiring process. All legitimate communication from our recruiting team will come from an official company email address (@ spoton.com ). If something seems suspicious, please contact us at [email protected] . SpotOn is an equal employment opportunity employer. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law. Work authorization in the U.S. is required. Visa sponsorship is not available for this role. SpotOn is an E-Verify company.
