About the role
Bilingual Customer Success Manager - German Bilingual Customer Success Manager - German About Copado Copado is the leading DevOps platform for Salesforce, revolutionizing how the world's largest organizations achieve success in their Salesforce deployments. Our mission is to accelerate the Salesforce development lifecycle, support digital transformation, and deliver unparalleled value to our customers. We continuously innovate, ensuring our platform meets the evolving needs of Salesforce developers and operations professionals. Brief Summary of
the Role As a Customer Success Manager at Copado, you will play a crucial role in ensuring the success and satisfaction of our customers. You will act as a strategic partner, working closely with customers to understand their unique needs and challenges. By providing tailored advice and recommendations, you will help them drive adoption of Copado, manage complex releases, increase productivity, and minimize risk. Your consultative approach and expertise in Copado's features and functionalities will enable you to articulate the value proposition of our platform and guide customers towards achieving their goals. With your strong communication skills and ability to build relationships, you will manage a defined engagement framework, execute business reviews, and proactively identify opportunities for upselling. Apply now to join our team and make release days obsolete!
Responsibilities: Act as a strategic and influential partner for customers, going beyond general discussions to ask questions and address specific pain points and use cases. Identify areas of opportunity hindering customer success and provide tailored solutions and recommendations that require out-of-the-box thinking. Improve team efficiency by optimizing previously defined processes such as templates or risk playbooks. Collaborate with customers to build mutually beneficial success plans, tailoring meeting agendas based on customer attendees. Clearly articulate the value proposition of Copado's features and products using a strategic and consultative approach. Provide meaningful follow-up summaries and resources after each customer call. Independently create optimal prescriptive plans with customers to help them achieve their goals, creating templated success plan playbooks for
