Join us in creating a better way! At eHealth, our mission is to expertly guide consumers through their health insurance and related options when, where, and how they prefer. We’re creating a better way – one that’s transparent and trustworthy for both our consumers externally and our employees internally. Move your career forward while connecting countless people to the life- changing, quality care they deserve. Our diverse team of innovators supports one another in solving some of the toughest challenges. We’re always on the lookout for creative opportunities to do right by our customers, and each other. Together, we’re creating a better way to work, united by our common passion to make a difference. eHealth's mission is to connect Medicare beneficiaries with quality, affordable health insurance and Medicare plans. To accomplish this mission, we need Sales Support Representatives to serve as a friendly first point of contact for our beneficiaries. Sales Support Representatives are the friendly voice that welcomes individuals seeking Medicare guidance, actively listening to their needs, gathering key information, and ensuring they’re connected with the right eHealth expert. In addition to handling inbound inquiries, you’ll also conduct proactive outreach to existing customers, reaching out to prepare them for their appointments and connect them with licensed advisors who can guide them through their Medicare options. Your ability to build trust, communicate clearly, and guide customers through the first steps of their journey is essential to setting them up for success as well as launching your knowledge of the Medicare space. This is a temporary position that will end on December 8, 2026. Must be able to work 6:00 AM-6:00 PM PST, including weekends as needed. Available to work extended hours and overtime during the Annual Enrollment Period, October 15th to December 7th. Ability to do outbound outreach. What you’ll do: · Work a shift between 6:00 AM – 6:00 PM PST, Monday–Friday (including scheduled overtime, weekends, and holidays) · Handle a high volume, blended mix of outbound and inbound customer interactions · Follow scripts and compliance protocols · Transfer customers to the appropriate licensed advisor · Document customer interactions accurately · Educate customers about eHealth’s services · Meet monthly performance goals · Support various outbound call campaigns (appointments, plan changes, retention, etc.) · Remaining flexible with day-to-day duties and
responsibilities based on business needs and department goals. · Demonstrate eHealth’s values in your behaviors, practices, and decisions.
Who you are: · You have 1+ years of customer service or sales experience (call center preferred) · You have inbound and outbound call center experience preferred · You have strong communication skills (oral and written) · You are proficient in Microsoft Word, Excel, and internet tools · You have intermediate typing skills at minimum · You have a passion for helping others · You are a detail-oriented individual eager to learn and grow · You are required to have internet at your home that meets or exceeds speeds of 50Mbps download and 15Mbps upload. This cannot be satellite or 5 G-based internet. Must be fiber, cable or DSL. Launch Your Career with eHealth’s IGNITE Program as a Seasonal Sales Support Representative At eHealth, we believe that behind every successful sales team is a strong, knowledgeable support team. As a Seasonal Sales Support Representative, you’ll play a vital role in helping clients and agents navigate complex Medicare health insurance options. Through our IGNITE Career Development Program, you’ll gain valuable skills, industry knowledge, and a pathway to a long-term career in sales. What is IGNITE: IGNITE is a career development program designed to empower early-career professionals in support roles. It offers: · Mentorship from experienced sales leaders · Workshops on communication, problem-solving, and collaboration · Opportunities to learn from senior team members and leaders from across the organization · A fast track to apply for a full-time Licensed Associate Benefit Advisor role at the end of the season What You’ll Gain: · Hands-on experience in the Medicare insurance space · A supportive team environment focused on growth and learning · A competitive edge when applying for full-time roles at eHealth · Paid training · Ongoing support and resources *This role will be employed through a third party staffing vendor and will pay $22 per hour *Please note the above is a summary of
responsibilities; a full job description is available upon request. - The base pay range reflects the anticipated pay range for this position. The actual base pay offered will depend on various factors including individual skills, experience, performance,
qualifications, the department budget, and the location where work is performed. Base pay is one component of eHealth’s total rewards package, which also includes an annual performance
bonus, plus an array of
benefits designed to support employees’ personal and professional wellness. For more information on our total rewards offerings, please visit our career site. - Hourly Pay Rate - - eHealth is an Equal Employment Opportunity employer. It is our policy to provide equal opportunity to all employees and applicants and to prohibit any discrimination because of race, color, religion, sex, national origin, age, marital status, sexual orientation, genetic information, disability, protected veteran status, or any other consideration made unlawful by applicable federal, state or local laws. The foundation of these policies is our commitment to treat everyone fairly and equally and to have a bias-free work environment. Through our leading technology, far-reaching partnerships, consumer advocacy and industry expertise, we work tirelessly to be the online standard for finding, comparing and buying individual, family, small business and Medicare health insurance. Our customer care specialists and licensed agents are available to provide personalized assistance 24 hours a day, 7 days a week over the internet, telephone, email, fax or online chat. When private insurance is not an option, we can connect people to public assistance programs to help them find the care they need. Anyone in need of access to health coverage has an ally in eHealth. RECRUITMENT SCAMS Please read an important notice on fraudulent recruitment communications. Take care to avoid fraudulent communications purporting to be on behalf of eHealth. Recent incidents have occurred involving organizations falsely claiming to recruit on behalf of eHealth. These organizations, purporting to either work for or be affiliated with eHealth, notify individuals that their
qualifications were found suitable to work as an employee (local or expatriate) for eHealth and solicit the transfer of significant sums of money to pay for work permits, insurance policies, etc. Please note that eHealth does not (nor do any of the organizations that recruit on our behalf) ever ask for money or payments from applicants at any point in the recruitment process. All individuals who are successful in gaining an offer of employment from eHealth, whether directly or indirectly, are always required to go through a formal recruitment process. Please note that these communications are fraudulent. They do not originate from eHealth nor are they associated with eHealth’s recruitment process. Noticeable points of such communications are that the communications come from non-eHealth e-mail addresses (e.g. from a yahoo.com address); the use of English is poor; and that money is requested at some stage. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar. Do not disclose your personal or financial details to anyone you do not know. If you receive such proposals, we would advise you to contact your local police station and provide them with all information you may have from the senders (email addresses, phone/fax details, etc.).
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