About the role
About Us Legora is redefining how legal work gets done. Not built for lawyers, built with them. We work alongside the world’s best legal teams, who expect excellence, precision, and speed, and we hold ourselves to the same bar. Our AI-native workspace lets legal professionals move faster, think more clearly, and operate with sharper precision. By analysing thousands of documents in minutes and powering end-to-end workflows, we cut through complexity, teams can focus on what matters: judgment, strategy, and outcomes. 1,000+ customers across 50+ countries trust us, including Cleary Gottlieb, Goodwin, Linklaters, White & Case, Dentons, and Barclays. We’ve scaled to $100M+ in ARR , with teams across Europe, North America and APAC, and continue to expand through acquisitions including Qura, Walter AI and Graceview. We partner with world-class performers: including Aaron Judge and the New York Yankees, Ludvig Åberg (and his caddie), and campaigns featuring Jude Law. Joining Legora means three things. We lean in: ownership over titles, outcomes over intentions. We fight for excellence: high standards, direct, ego-free feedback. We grow together: as a team and with our customers. Mission before ego. Everyone contributes. No one coasts. If you’re driven by impact, pace, and raising the bar. This is the place.
The role Legora is scaling rapidly across EMEA, serving hundreds of small and mid-sized law firms and corporate accounts across the region. Collectively, this segment represents one of our fastest growing customer bases and the opportunity ahead is even larger. We're looking for a strategic operator who can define what best-in-class post-sale engagement looks like at scale, building a standardised, data-driven model that matches the size of the opportunity. As Lead Engagement Manager, SMB, you will have a rare opportunity to define and own a high-impact function, designing scalable, data-driven engagement models, automation, and repeatable processes that deliver consistent, high-quality outcomes across the full portfolio. You won’t just manage customer relationships; you will shape how we engage, retain, and grow one of our most important segments. The right person in this role will turn scale into a strategic advantage, building a model with measurable, demonstrable ROI that becomes a case study in how to do SMB engagement right. You will be a key driver of Legora’s post-sale strategy and a central influence on how we capture the full potential of our fastest-growing segment, delivering measurable, scalable impact across EMEA. What you will be doing Own a growing SMB portfolio end-to-end, driving onboarding, adoption, retention, and expansion with real commercial accountability. Operationalize customer lifecycle insights, using behavioral and usage data to inform segmentation, prioritization, and engagement plays that improve activation, retention, and growth. Design and implement scalable processes and automation to serve a high-volume segment without compromising quality or time-to-value. Build and refine health scoring, engagement metrics, and operational dashboards that make outcomes predictable and measurable. Lead renewal and expansion conversations with confidence, bringing commercial sharpness to every customer interaction and identifying opportunities to deepen and grow accounts over time. Partner closely with cross-functional teams to ensure customer insights directly influence roadmap and go-to-market strategy. Help shape scalable post-sales processes that blend high-touch relationships with data-driven operational excellence, developing enablement materials and self-serve resources that drive consistent product adoption across the portfolio. Define and evolve the SMB Engagement playbook, laying the foundation for future hires you may eventually mentor or lead.
