Client Operations Analyst APAC (Singapore-based)

Responsibilities: Technical Account Management: build and maintain relationships with existing clients by collaborating with external teams to facilitate client initiatives and identify new business opportunities, Client Support: engage with clients and internal stakeholders to promote effective implementation and usage of products. As part of the support function, client operations analysts collect feedback from clients, partners, and sales directors, and relay it to internal product managers to facilitate continuous product and service improvements, DevOps: build and delivery custom client-specific solutions beyond standardized product offerings to directly address client use-cases. Production Monitoring: Build, maintain and enrich the monitoring framework, react to alerts generated by such monitoring, support deliveries and product improvements through supplemental documentation, arbitration, and testing; For new Products: support marketing launch through dedicated case studies and go-to-market strategy development with sales; and ensure Client Operations readiness for new products. For production fixes: communicate around updates and resolution, produce resolution client operational communication, conduct post-mortem when applicable, Solution Engineering: work closely with the Revenue team to support the sales cycle by confirming solutions with prospects by combining Kaiko data products and delivery channels to address client needs and use cases. Collaborate closely with both internal and external stakeholders towards a successful solution design Support Sales in building the client proposals About You Bachelor’s degree in finance, economics or related area preferred A driven individual who is genuinely curious, reliable, and trustworthy High energy, comfortable communicating on phone and video calls, and ability to effectively manage objections in client relationship Excellent written and verbal communication skills. Creative problem-solving skills, and ability to diagnose issues and develop solutions Diligence, attention to detail, multi-tasking and prioritization are keys to success in this role Strong sense of urgency and ability to meet short deadlines Ability to work both independently and within a team environment, with focus and high attention to detail Drive to exceed goals and motivated by achieving measurable results Positive, energetic, and relentless attitude for success \n \n Location : Singapore Type of contract : Full-time employment What we offer 24 paid holidays Remote-friendly Great health insurance Contribution to your monthly gym subscription Multiple team events (team retreat, casual drinks, etc.) An entrepreneurial environment with a lot of autonomy and

responsibilities Talent Acquisition Process ● Interview with the Hiring Manager (45 min) ● Cross team interviews with 2 team members (30 min) ● Interview with the Operations Team (45 min) ● Offer, reference check Diversity & Inclusion At Kaiko, we believe in the diversity of thought because we appreciate that this makes us stronger. Therefore, we encourage applications from everyone who can offer their unique experience to our collective achievements.

A meeting lands on your calendar

If they’re a yes, I book the chat. You show up — that’s the whole job-hunt.