Senior Associate, Operations Strategy

Responsibilities: Drive process improvement across core Operations workflows, such as KYC/KYB onboarding, case handling, and transaction monitoring, to reduce cycle times and error rates while maintaining strong controls and compliance. Lead special projects focused on strategic topics like onboarding conversion, operational readiness for new products, and optimization of support or risk operations; define scope, success metrics, and timelines, and manage projects through to execution. Use SQL, Excel, and BI tools to pull and analyze data, build dashboards, and generate insights that inform prioritization, capacity planning, and performance tracking for Operations and partner teams. Partner closely with cross functional stakeholders in Product, Engineering, Revenue Strategy & Operations, Risk, Compliance, and Customer Support to design scalable processes, resolve bottlenecks, and ensure operational readiness for new initiatives. Create and maintain clear documentation, SOPs, and KPIs for key processes, ensuring they are well understood, measurable, and scalable as the business grows. Prepare materials and narratives for business reviews and leadership updates, translating complex analyses and operational details into clear, actionable recommendations.

Who you are We're looking for people who meet the minimum

requirements for this role. The preferred

qualifications are great to have, but are not mandatory. Minimum

qualifications: 1 to 3 years of experience in strategy, strategic operations, business operations, or a similar analytical role, preferably with a fast growing tech startup or top tier strategy or management consulting firm or equivalent. Strong analytical skills, with proficiency in SQL, Excel, and other analytics tools Prior experience in fintech, payments, banking, financial services, or other regulated industries, including exposure to KYC, onboarding, risk, or compliance processes. Excellent communication and stakeholder management skills, with the ability to explain technical concepts to non-technical audiences. Self-starter that can identify and prioritize opportunities to focus on. Applicant Safety Policy: Fraud and Third-Party Recruiters To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from an @ airwallex.com email address. Please apply only through careers.airwallex.com or our official LinkedIn page. Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary. Equal opportunity Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit,

qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.

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