About the role
Chief of Staff Navan - Business Travel Solutions & Expense Management Navan - Business Travel Solutions & Expense Management Platform Travel Business Travel Management See how to manage all corporate travel in one place. Program Management Advanced Analytics Navan Rewards Sustainability Travel Services Support Personal Travel Expense Payments Business Travel Management See how to manage all corporate travel in one place. Program Management Travel Services Advanced Analytics Navan Rewards Sustainability Support Personal Travel Expense Management Control, manage, and track expenses. Payments Use Navan cards or bring your own corporate card. Intelligence Integrations Security & Trust Solutions By Role Accounting Teams Executive Assistants Finance Teams Travel Managers Travelers By Company Size Enterprises Small Businesses By Industry Energy and Utilities Financial Services Food and Beverage Health and Wellness Industrial and Manufacturing Media and Entertainment Professional Services Real Estate & Construction Retail and E-Commerce Technology and Software Study finds Navan saves customers 16% on business travel Read now Pricing Resources Resource Center Webinars Guides and Reports Blogs Per Diem Calculator Mileage Calculator Glossary See why 77% of managers prioritize all-in-one T&E Read now Customers Case Studies Customer Reviews Admin resources End-User Resources Help Center Your browser does not support the video tag. “Navan just feels so much easier. It’s super seamless.” Watch full video Company
About Us Partners Careers Contact Us Join our team View job openings Region France Germany Netherlands Spain United Kingdom United States Your browser does not support the video tag. Introducing Navan Edge Early access The new standard for frequent travelers: tailored, rewarding, effortless. Get started Request a demo Log In France Germany Netherlands Spain United Kingdom United States Log In Log In Log In Chief of Staff Location: Berlin, Germany Department: Account Management/Customer Success The Chief of Staff to the Global Chief Customer Officer (CCO) is a high-impact, mission-critical leadership role at Navan. The CCO is directly responsible for driving more than 85% of Navan’s revenue through the entire customer lifecycle—onboarding, growth, adoption, retention, and renewals. You’ll be at the heart of our business, acting as the CCO’s strategic partner and force multiplier to accelerate Navan’s goals for scale, customer satisfaction, and revenue growth. Additionally, you will be trusted with high-stakes initiatives, confidential projects, and executive-level communications shaping the future of Navan’s customer operations. What You’ll Do Drive Strategic Execution Be the right hand to the CCO , directing focus toward the most critical revenue-impacting opportunities across Customer Success, Support, Onboarding, and Professional Services. Stand up and run high-priority, cross-functional initiatives: from customer expansion programs, at-risk account interventions, and NRR optimization pilots, to scaling impactful customer onboarding and support experiences. Surface business insights: Synthesize dashboards, KPIs, and qualitative feedback to provide clear recommendations on shaping the customer journey and maximizing Net Revenue Retention. Orchestrate Operational Excellence Own the operating rhythm of the CCO organization: Lead staff meetings, Quarterly Business Reviews, and project tracking; ensure seamless follow-up and accountability. Identify and resolve bottlenecks across teams, helping the CCO and customer leaders operate at peak efficiency. Partner with Revenue Operations, Sales, Product, and Engineering to anticipate cross-team dependencies and accelerate revenue-driving initiatives. Elevate Communication & Influence Prepare executive and board-level materials that demonstrate the customer organization’s impact and revenue contribution. Facilitate transparent, motivating communication between the CCO’s office, direct reports, and the broader company. Represent the CCO in key forums as needed—helping drive proactive, solutions-focused outcomes. What You Bring 5+ years of experience in top tier Management Consulting, Investment Banking, high-growth tech or a similar capacity. Highly proficient in applying AI to amplify daily output and strategic planning, with an established habit of continuous professional development to stay ahead of the AI technology curve. Proven hands-on partnership with C-suite/CXO leaders in high-ownership organizations. Demonstrated ability to synthesize business, financial, and operational information into actionable insights. Mastery of project management, organizational alignment, and driving cross-functional outcomes. Strong analytical skills, experience with leading SaaS tools (Salesforce, ThoughtSpot etc.) would be a plus Proven ability to thrive in highly ambiguous environments, with a track record of building structure and clarity where daily priorities are fluid and no two days look the same. About Navan Navan (Nasdaq: NAVN) is the leading all-in-one business travel , payments, and expense management platform that makes travel easy for frequent travelers. From finding flights and hotels to automating expense reconciliation, with 24/7 support along the way, Navan delivers an intuitive experience travelers love and finance teams rely on. See how Navan customers benefit and learn more at navan.com . Culture of Excellence Our team is our competitive edge — a high-performance group of smart, driven people committed to winning together. This dedication to excellence is why we’ve been recognized as a Best Place to Work by Built In (2023–2026), a G2 Best Global Software Company (2025-2026), a CNBC Disruptor 50 (2022-2025), and a Forbes Fintech 50 (2022-2025). At Navan, we provide an environment where top talent excels, offering the autonomy and fast-paced trajectory needed to build a defining career and do the best work of your life. Our