About the role
Assist in translating business goals, audience needs, stakeholder inputs, and technical
requirements into clear digital experience plans, timelines, deliverables, and success measures. Manage assigned digital workstreams for events, including
requirements gathering, platform configuration, production readiness, quality assurance, launch support, issue resolution, and post-event closeout. Support opportunities to incorporate AI, emerging technologies, and other innovations into event tooling while championing accessibility, localization, privacy, and continuous improvement. Partner with event strategy, content, programming, production, registration, marketing, data, accessibility, localization, legal, privacy, regional teams, and technology providers to deliver cohesive and compliant attendee experiences. Track platform dependencies, vendor deliverables, integrations, timelines, risks, decisions, and escalations within fast-moving event environments. Contribute to operating models, workflows, templates, communication rhythms, and engagement practices that improve consistency, quality, and scalability across events and regions. Use data, reporting, attendee feedback, and stakeholder input to identify friction points, improve usability, and inform future digital experience decisions. Oversee onsite technology readiness across badge printing, check-in workflows, session scanning, lead retrieval, meeting tools, and support models. This includes assurance that data streams and reporting from onsite actions are accurate, timely, privacy-aware, and usable for event teams and stakeholders. 5+ years experience in program management, business, marketing, communications or related field Master's Degree in Business, Marketing, Communications, Engineering, or related field AND 6+ years experience in program management, business, marketing, communications or related field OR Bachelor's Degree in Business, Marketing, Communications, Engineering, or related field AND 8+ years experience in program management, Business, Marketing, Communications, Engineering, or related field OR equivalent experience. 5+ years of experience delivering digital, hybrid, online, or technology-enabled event experiences, preferably for large-scale, global, executive, customer, or high-profile events. 1+ year(s) experience working in a complex, matrixed organization. Experience managing event tech components such as registration systems, event websites, content management systems, mobile apps, agenda and speaker management tools, attendee engagement platforms, streaming or virtual event platforms, surveys, and reporting tools. Experience with RainFocus or comparable enterprise event technology platforms is a plus. Ability to manage event tech workstreams from planning through execution, including
