Bilingual Collections & Accounts Receivable Specialist

Responsibilities: Portfolio Management: Manage an assigned end-to-end B2B accounts receivable portfolio, utilizing advanced collection methodologies to maximize recovery and reduce past-due percentages. AI Partner & System Management: Directly monitor, drive, and optimize the performance of our AI partner for Collections , ensuring automated workflows and AI contact strategies are executing correctly. Proactive Risk Mitigation: Maintain a proactive approach to identifying high-risk or deteriorating accounts early, providing timely visibility and actionable insights to the Risk Team. Internal Navigation & Alignment: Act as a central point of contact to navigate and collaborate seamlessly with internal functions working closely with Collections, including Go-To-Market (GTM), Customer Support, Accounting, and Payment Application . External Partner Management: Proactively drive and manage relationship workflows with external collection agencies and oversee preliminary legal matters regarding non-performing accounts. Autonomous Execution: Work independently and rigorously adhere to established financial processes, credit policies, and operational guardrails. Strategic Communication & Follow-up: Execute high-level executive outreach via phone, email, and chat. Maintain a strict, target-driven follow-up cadence to ensure tasks, commitments, and payments are performed exactly on time. Financial Analysis: Investigate root causes for non-payment, verify funding sources, and build data-driven business cases for account write-offs or payment restructures.

Requirements: Experience: Minimum of 2 years of proven, verifiable experience in Collections or Accounts Receivable, ideally within a fast-paced fintech, banking, or corporate B2B sector. Language: Professional fluency in English and Spanish is mandatory (both written and spoken) to support international corporate accounts and stakeholders. Work Ethic & Competencies: Exceptionally disciplined, proactive, and focused, with a strong internal drive to meet tight deadlines and handle complex objections. Fintech/Banking Mindset: Strong foundational understanding of corporate liquidity, and financial risk mitigation. Technical Proficiency: Advanced skills in Microsoft Excel/Office Suite; comfortable adopting, auditing, and managing AI-driven systems and CRM/Collections databases. Bachelor’s or Associate’s degree in Finance, Accounting, Business Administration, or a related field. Proven ability to work independently under pressure while maintaining meticulous attention to detail and zero oversight on daily follow-ups. Location Requirement: This role is based out of Bogotá, Colombia, and is a full-time hybrid position where it is required to come into our office in the Parque de la 93 area (2–3 days/week). #LI-HYBRI \n

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