Apply | Mews en EN EN-GB Search Contact us Log in Platform Solutions Customers Resources Pricing Book a demo Platform Overview Explore the operating system for hotels. Mews Marketplace Explore 1000+ hospitality integrations. Products Property Management (PMS) Connect your guest experience. For staff Reservation Management Upsells Housekeeping Groups & Events Guest Intelligence Business Intelligence Accounting & Billing For guests Booking Engine Guest Check-In Point-of-Sale (POS) Simplify F&B operations. ePOS Embedded Payments Revenue Management (RMS) Grow property revenue with AI. Dynamic Pricing Demand Forecasting & Controls Portfolio & Group Pricing Payments Embedded with PMS & POS. Tokenization Automated Reconciliation Multicurrency Terminals Flexible Financing with Other Open API Security & Compliance Data & Reporting Developer Docs By property type Hotels Groups & Chains Small Hotels Independent Hotels Extended Stays Hostels Motels By role General Managers Revenue Managers Finance Teams IT Managers F&B Managers Sales & MICE Managers Article 10x Reduced onboarding time Resource Center A library of hospitality insights. LEARN Blog Research Webinars Events Matt Talks Future is Human Compare Mews Mews University Developer Docs CONNECT About Mews Press Partners Reviews & Awards Referrals Contact Event Netherlands, Amsterdam Unfold Amsterdam 2026 Register now Back to all roles Customer Success Manager - Gujarati Customer Success 🌍 Can you help us change the world? It’s true. At Mews, we dream big. As a Hotel Tech unicorn valued at $2.5b, we’re propelling new-generation cloud technology within global hospitality. With our industry-leading property management solution , we’re enabling the world’s most revolutionary hospitality brands to accelerate their digital transformation. We’re on the lookout for ambitious, tenacious and passionate people who want to join the next generation of innovators and disrupt the hospitality industry with us. Sound good so far? Keep reading and tumble down the Mews rabbit hole... 🐇 🧑🏻💻
About
the role First things first: you want to know what you’re actually applying for. It’s impossible to capture every nuance of a role – especially at a rapidly growing company like Mews – but if we had to distill it down to a job description (which we do because this is a job description), it would be this: Customer Success Manager — AAHOA As a Customer Success Manager within our AAHOA partnership, you'll own a portfolio of SMB and Mid-Market hotel groups and hospitality brands, guiding them to maximum value from the Mews platform. You'll step into a relationship-driven role where your commercial instincts, strategic thinking, and genuine passion for customer outcomes will directly shape retention, growth, and payments adoption across your book of business. You'll focus mostly on hotel owners and operators affiliated with AAHOA (Asian American Hotel Owners Association) and independent hotel operators, but will also impact our clients outside of AAHOA.
What you'll own: A Mid-Market and SMB portfolio of hotel group accounts Driving post-onboarding adoption, retention, and expansion across your book of business Running regular strategic check-ins and Quarterly Business Reviews (QBRs) with business and IT stakeholders Building success plans aligned to each customer's commercial goals and ROI targets Identifying, qualifying, and progressing cross-sell and upsell opportunities (tied to 20% commission) Driving Payments adoption as a core performance metric Monitoring account health, proactively managing risk, and escalating where needed Partnering cross-functionally with Product, Technical Account Managers, and Support to resolve issues and deliver customer outcomes Maintaining CRM and CS system hygiene (Salesforce, Gainsight) What success looks like: Successful CSMs at Mews: Consistently hitting or exceeding NRR, Payments adoption, and expansion targets Building deep, trusted relationships across your portfolio that translate to renewals and referrals Proactively identifying risks before they become churn Qualifying and progressing a healthy cross-sell pipeline Being seen by customers as a genuine strategic advisor — not just a support contact
What we're looking for We're looking for experienced SaaS Customer Success or Account Management professionals who thrive in commercial, relationship-driven roles — people who think like owners, not support agents. You likely bring: 3–5 years in Customer Success or Account Management in a B2B SaaS environment Experience in a quota-carrying environment Bilingual fluency in Gujarati and English Experience managing an SMB or Mid-Market portfolio with accountability for retention and growth A genuinely commercial mindset — you think about expanding and growing customers, not just keeping them happy Strong stakeholder management skills across business and technical audiences Resilience and the ability to navigate complex, multi-stakeholder customer relationships Comfortable working across multiple systems (Salesforce, Gainsight or similar, BI tools) Self-driven and independent — you don't need hand-holding to prioritise and execut Preferred
Qualifications: Prior relationships within the AAHOA member community, understanding of independent/soft-brand hotel ownership challenges, knowledge of hospitality ownership operational culture.
Bonus: Experience with Property Management Systems (PMS) or hospitality technology Background in hospitality, travel, or an adjacent industry Experience in a fast-growing, scaling SaaS environment
Why join Mews Direct influence on customer outcomes and company revenue — your 20% commission is tied to real growth, not just activity A modern platform customers genuinely love: Best PMS of 2025, two years running Exposure to strategic, exec-level stakeholders across some of the North America's most exciting hotel groups A team culture built on ownership, trust, and learning — no micromanagement A clear career path: CSM → Senior CSM → Team Lead or Strategic roles $300M in Series D funding and strong IPO momentum — you're joining at the right time Why This Role Matters The AAHOA member segment and independent hotel ownership market represents a major and underserved growth opportunity in U.S. hospitality technology. The partnership between Mews and AAHOA represents a powerful alignment between innovative technology and one of the most influential voices in hospitality ownership. By combining Mews’ modern, cloud-based property management solutions with AAHOA’s vast network of hotel owners, the collaboration drives meaningful progress in operational efficiency, guest experience, and long-term profitability across the industry. This partnership not only accelerates digital transformation for thousands of independent hoteliers, but also empowers owners with tools that simplify workflows, reduce costs, and unlock new revenue opportunities. 🎉 What's in it for you? Did you know Mews was named Best PMS of 2025 - for the second year in a row - and twice recognized as a Best Place to Work in Hotel Tech ? That success is powered by our incredible people and supported by the
benefits that help them thrive. 🌍 Global
benefits No matter where you’re based, you’ll enjoy: Participation in our company share program Best-in-class parental leave (6 months fully paid for primary caregivers, 2 months for secondary, available within your first year) Unlimited paid holiday (yes, really) Work from anywhere - enjoy the flexibility to work from other countries for a few weeks each year through our compliant and flexible Workation policy. Relocation options available after 1 year Monthly "EDGE" time - dedicated to Explore, Develop, Grow, and Elevate yourself Flexible, hybrid working options One-off home office setup budget to make your workspace your own Monthly working-from-home and healthcare allowances ( where local healthcare
benefits are not in available ) 📍 Local
benefits We also tailor
benefits to each location - from regional healthcare coverage to team events, socials, and other
perks that make Mews life special wherever you are. Because at Mews, growth, balance, and belonging aren't just words, they're
how we work. 🤷🏻 Who is Mews? We want to get to know you, so it’s only fair we tell you a little bit about ourselves first. Mews has been transforming hospitality since 2012. What began in a single hotel in Prague now powers thousands of hotels around the world, as they pursue their mission to develop transformational solutions for brands and create remarkable experiences for guests. Since the beginning, Mews embraced being different. Mews is not simply a property management system, but a connected hospitality cloud with products across the hotel ecosystem and more integrations than anyone else. From global hospitality brands to independent properties, hoteliers join Mews because they recognize the power of innovation. They understand that they can benefit from hotel tech that drives efficiency, maximizes revenue, and improves guest happiness. Powering over 5,000 customers across more than 85 countries, Mews Hospitality Cloud is designed to streamline operations for modern hoteliers, transform the guest experience and create more profitable businesses. Ranked 24th in the FT 1000 list of the fastest-growing European companies in 2021, Mews has been recognized as the Best PMS by industry peers at the HotelTechAwards in both 2020 and 2024, consistently earning acclaim. Mews also achieved finalist status in 2021 and 2022. What's more, we take immense pride in being listed among the Best Places to Work in Hotel Tech during those same years and again this year. But our achievements don't stop there; Mews was also listed among the World's Best Hotel PMS Provider 2023 and as the World's Best Independent Hotel PMS Provider 2022 and 2023 by the World Travel Tech Awards. 💭 Life at Mews That’s what we do, but what about
