About the role
Providing Tier 2 support for secure devices used by technicians in production space. Managing, ordering, configuration and deployment of secured devices and storage to new sites Managing inventory of devices for use by Metro staff Managing and maintaining digital signage system across metro Providing general IT support including but not limited to laptops/desktops, device resets, 2FA, network printer fleet, label and rack printers, network issues, desk patching... Managing, maintaining and replenishing stock levels of preapproved items for use by campus staff. Maintaining and troubleshooting issues with conference rooms Providing support at live events Maintaining Blannco devices. Building strong working relationships with people working within the data center and at corporate. Ensuring SAW devices are in a “healthy” state, meeting Security's compliance standard. Receiving confidential information to perform BIOS setting changes. Managing SAW inventory, including ordering, receiving, assigning/re-assigning, and decommissioning devices. Providing guidance to users for common SAW repair issues and escalating issues experienced by users. Performing Return Merchandise Authorization (RMA) for SAWs damaged within the first 30 days of receipt. Providing Senior Data center Technician-level support when needed.
Responsibilities include performing power cycles, swap out failed components, handling storage media, and perform troubleshooting when needed. Also, performing cable installations, hardware rack / stack installations, testing, and troubleshooting using standard data center processes. Supporting the deployment of on-site DC physical infrastructure including Servers, NetDevices, SANs, Windows Server OS Support, Parts/Component replacement and physical hardware troubleshooting when needed. Embody our culture and values. High school diploma or equivalent Proven experience in Tier 2/3 IT support and comprehensive technical troubleshooting abilities in a fast-paced environment while collaborating with both technical and corporate teams are essential. This role requires you to be on-site, and the location has limited public transport. Your own form of transport is advised. These
