About the role
About the Company Valon is building the AI-native operating system for regulated finance, starting with mortgage servicing. We're a Series C company backed by a16z, transforming industries that others have written off as too complex to innovate. Rather than build on top of broken legacy systems, we took a different approach: we built and operate our own mortgage servicing business managing $110+ billion in loans. This wasn't the end goal, it was how we deeply understood the complexity needed to build software that actually works in regulated industries. The results speak for themselves. We've transformed mortgage servicing from a 0% margin business into 60%+ margins while dramatically improving customer experience. Major enterprise contracts are now deploying across the industry. ValonOS is our unified platform that makes every process structured and programmable and it is perfectly positioned for the AI era. When everything flows through one system with rich data, AI agents don't just automate tasks, they continuously improve entire operations. Mortgage servicing is just the beginning of our vision to transform regulated industries and beyond.
About
the Role Valon is rebuilding the mortgage servicing industry from the ground up . We're looking for a Technical Program Manager (TPM) to join our team and help us launch complex products that will revolutionize how mortgage servicers operate. This is an exciting opportunity to shape the future of our TPM function and make a significant impact on our product development process. In this role, you'll be instrumental in coordinating efforts across multiple engineering teams, ensuring seamless communication, and driving the successful delivery of our most critical initiatives. If you're a seasoned TPM with a passion for tackling challenging problems and a desire to build a function from the ground up, we encourage you to apply.
What You'll Do Lead End-to-End Program Management: Own the planning, execution, and delivery of complex technical programs from conception through launch, including defining scope, setting timelines, and managing risks. Drive Cross-Functional Coordination: Facilitate effective communication and collaboration between multiple engineering teams, product managers, design, operations, and other stakeholders to ensure alignment and shared understanding. Optimize Development Processes: Identify and implement process improvements to enhance efficiency, predictability, and quality across the product development lifecycle. Manage Stakeholder Expectations: Proactively communicate program status, risks, and dependencies to all relevant stakeholders, ensuring transparency and alignment. Mitigate Risks and Resolve Issues: Identify potential roadblocks and actively work to resolve technical, operational, and organizational challenges that may impact program delivery. Define and Track Metrics: Establish clear success metrics for programs and regularly track progress, providing data-driven insights to inform decision-making. Contribute to Team Growth: As our second TPM, you'll have a unique opportunity to help define the vision, strategy, and best practices for the TPM function at Valon. What You'll Bring 5+ years of experience as a Technical Program Manager in a fast-paced, complex software development environment. Proven track record of successfully delivering large-scale, cross-functional technical programs. Strong understanding of the software development lifecycle (SDLC) and various agile methodologies. Exceptional communication and interpersonal skills , with the ability to influence and align diverse stakeholders. Excellent problem-solving abilities and a proactive approach to identifying and mitigating risks. Ability to thrive in a dynamic, rapidly evolving startup environment. Prior experience in fintech team is a plus, but not required.
