Technician Operations

Meter’s ambition is to evolve internet infrastructure into a utility by building a product that caters to stakeholders from Customers, ISPs, Partners, and Technicians. Every utility starts with an installation – and that’s where you come in. The Technician Operations team is the live backbone of Meter’s deployment engine, ensuring that we deliver critical infrastructure on time, to standard, and with zero friction for our partners and customers.

A Network is most vulnerable during deployment - and each stakeholder plays an essential role to ensure it’s built as performance and resilient critical infrastructure. Meter dedicates a team to each stakeholder, ensuring our product and work empowers stakeholders to do operationally and technically sound work at scale. In this role, you'll own the live technical execution of enterprise network deployments. By partnering directly with field technicians in real time, troubleshooting issues as they happen, and building the systems and tools that make installations effortless, you'll ensure every customer network is successfully brought online.

What success looks like

Your fingerprints will be on every installation, shaping the technician experience and driving the scale Meter needs to reach utility status. In your first six months, you will:

• Become the technical escalation point: Independently resolve the majority of live deployment networking issues, reducing escalations to Deployment Engineering and keeping installations on schedule.
• Keep projects on track: Deliver >90% of installations on time by partnering with field technicians, unblocking issues in real time, and ensuring customer networks are successfully brought online.
• Raise quality standards: Reduce rework rates <5% and ensure compliance with installation artifacts and validation checks.
• Accelerate installs: Partner with Operations Engineering to roll out automated technician tooling that cuts install validation times by 30%.

What your day-to-day will look like

From day one, you'll own the live technical execution of enterprise network deployments. A typical week might include:

• Acting as the technical lead on the live install thread: Running pre-install prep calls with technicians, deciding what gets resolved on the call vs. escalated to Wired or Wireless Deployment Engineering, and owning the shift handoff so context never drops.
• Real-time troubleshooting of issues mid-install: ISP circuit turn-up, native VLAN mismatches, trunk vs. access port config on AP uplinks, DHCP reservations and inter-VLAN routing, IPSec tunnel failures, HA firewall failover, DAC cable issues on backup uplinks, and more.
• Owning sign-off as the final technical gate before a customer network goes live: Clearing the Dashboard Issues page, confirming all hardware (firewalls, switches, APs, PDUs) is online and on the current NOS, validating ISP quality and HA failover, executing VLAN auto-config, and signing off in the deployment thread. No network activates without you.
• Keeping installs moving: Documenting progress across active deployments, pushing updates to technical project managers and stakeholders, and proactively surfacing blockers before they slip.
• Closing the feedback loop: Identifying recurring failure patterns and partnering with Operations Engineering to ship new playbooks, tooling, or product fixes.
• Building for the field: Translating technician insights into hardware and software improvements so our product is purpose-built for how installs actually happen.

Where this role can take you

In year two, you could design automated validation tools that remove manual install steps, lead the rollout of new technician onboarding programs that cut ramp time in half, and shape product improvements that fundamentally change how installations are done in the industry. Through all this, you’ll continue to provide a great experience with Meter for our Installation Partner Technicians. Your work will directly define how Meter scales installation quality and speed worldwide.

Who you are

You thrive on solving complex networking problems in real time and making order out of chaos. You have strong Layer 2 and Layer 3 troubleshooting skills and excel in fast-moving environments where every deployment is different. You enjoy owning technical decisions during live deployments and keeping installations moving when unexpected challenges arise. You're comfortable partnering directly with field technicians, translating technical concepts into clear guidance, and making sound decisions when the path forward isn't immediately obvious. Beyond troubleshooting, you think systematically, identifying recurring operational pain points and building scalable processes, tooling, and documentation that make future deployments more reliable.

We are building towards 24/7 coverage. To that end, we are hiring across four shifts: Monday-Friday, Tuesday-Saturday, Sunday-Thursday, and Thursday-Monday. In your application, please note your preferences across these shifts.

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