Senior Customer Success Manager, Oil & Gas

requirements, facility constraints and success criteria. Shape value realisation plans: Help define the project blueprint and Value Realization Plan, including use cases, applications, milestones and integration pathways needed to deliver measurable impact and create a path to expansion. Guide deployment and adoption: Support customers through deployment and adoption, helping maintain momentum, remove blockers and increase speed to value. Build stakeholder alignment: Build trusted relationships across customer organisations, from site teams and engineers to plant leadership and senior decision-makers. Bring customer insight back into the business: Work closely with Product, Engineering and Commercial teams to ensure customer feedback, deployment insight and emerging needs are reflected in how we evolve the product and broader offering. Support operational change: Help customers integrate robotics into their operations by aligning technical capability with business processes, stakeholder expectations and long-term success. Experience Needed Candidate

Requirements Industry background: Significant Pre-Sales and/or Customer Success experience in Oil & Gas or a closely related industrial environment. Solution experience: Proven track record in selling, scoping or managing complex APM, industrial software, industrial IoT or robotics solutions. Business value focus: Able to build ROI cases and present business value credibly to plant leadership, operational stakeholders and senior decision-makers. Project leadership: Strong structured project management skills, including success plans, milestone tracking and cross-functional coordination. Stakeholder management: Comfortable working across Sales, technical teams and enterprise customer stakeholders in complex environments. Communication: Strong communicator who can engage credibly with a wide range of audiences, from site teams and engineers through to executives. Technical credibility: Engineering degree or comparable technical background, with enough technical grounding to work effectively across product, solution and deployment topics. Travel: Willingness to travel approx. 50% of time to customer sites to support strategic alignment and solution success.

Bonus Points Experience with industrial robotics, autonomous inspection or remote operations Familiarity with APM, industrial software or industrial IoT environments Industry knowledge in Chemicals or other process industries alongside Oil & Gas Technical familiarity with Linux, networking, ROS, Git, Python or similar tools German language skills We offer you a very exciting and dynamic work environment, the opportunity to become part of a fast-growing company and an ambitious team that is on a mission to change the industrial inspection market, a chance to leverage your experience and bring in your own ideas, a fair market salary and an attractive employee stock ownership plan. \n

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