We are looking for a Deployment Specialist with 2-6 years of experience to own customer onboarding and implementation for Mason, an AI-native property management platform. You'll be the first person in this role at a fast-growing, pre-product-market-fit startup backed by First Round Capital — joining a 5-person team deploying frontier AI into main street American businesses managing thousands of homes across the US.
What will you be doing?
Owning the end-to-end customer go-live process — onboarding property management companies onto Mason and ensuring their success
Traveling to client sites (Indianapolis, Atlanta, Birmingham, Jacksonville, etc.) to deeply understand customer operations and integrate Mason into their workflows
Identifying product gaps and creatively proposing product solutions based on customer feedback — this role has a strong product component
Communicating across tenants, vendors, and property managers to coordinate maintenance workflows and build credibility with blue-collar operators
Helping shape the deployment playbook from scratch and eventually hiring and scaling the deployment team
Key Requirements
2-6 years of experience in consulting, business operations, chief of staff, or a similar operationally intensive role
Extreme organization and detail orientation — borderline paranoia about missing details
Creative problem solver who can think like a product manager — not just a by-the-book implementer
High energy with willingness to travel frequently to client sites across the US and work in-person 5 days/week in SF
Startup experience or startup mentality — no exclusively big tech or large corporate backgrounds
Mason is an AI-native property management system. Mason is available for tenants 24/7, is a detailed partner to vendors, and creates the right buffer between property owners and the day-to-day of managing real estate.
Salary
$170,000 - $190,000
Location
Embarcadero, San Francisco, CA
Total raised
$2.5M from First Round Capital, BoxGroup, and leading angels
Last stage
Seed
Nitin Gupta
LinkedInNo applications, no recruiter spam. Just the intro.
A few questions to make sure this role is the right shape for you. Two minutes.
I write the intro, send it to the founder, and handle the back-and-forth.
If they’re a yes, I book the chat. You show up — that’s the whole job-hunt.