About the role
We are looking for a Deployment Specialist with 2-6 years of experience to own customer onboarding and implementation for Mason, an AI-native property management platform. You'll be the first person in this role at a fast-growing, pre-product-market-fit startup backed by First Round Capital — joining a 5-person team deploying frontier AI into main street American businesses managing thousands of homes across the US.
What will you be doing?
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Owning the end-to-end customer go-live process — onboarding property management companies onto Mason and ensuring their success
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Traveling to client sites (Indianapolis, Atlanta, Birmingham, Jacksonville, etc.) to deeply understand customer operations and integrate Mason into their workflows
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Identifying product gaps and creatively proposing product solutions based on customer feedback — this role has a strong product component
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Communicating across tenants, vendors, and property managers to coordinate maintenance workflows and build credibility with blue-collar operators
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Helping shape the deployment playbook from scratch and eventually hiring and scaling the deployment team
Key Requirements
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2-6 years of experience in consulting, business operations, chief of staff, or a similar operationally intensive role
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Extreme organization and detail orientation — borderline paranoia about missing details
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Creative problem solver who can think like a product manager — not just a by-the-book implementer
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High energy with willingness to travel frequently to client sites across the US and work in-person 5 days/week in SF
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Startup experience or startup mentality — no exclusively big tech or large corporate backgrounds
