We’re building the AI-driven future of customer success, from retention to growth! Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies. The Gainsight CustomerOS platform orchestrates the customer journey from onboarding to outcomes to advocacy. More than 2,000 companies trust Gainsight’s applications and AI agents to drive learning, adoption, community connection, and success for their customers. To explore how our suite of solutions is shaping the future of customer success, check out the link. About This Role: We’re looking for a full-time Xactly Technical Admin to join our Sales team reporting to the Revenue
Compensation Manager. This role is a remote role based in United States. In this role, you’ll play a key role in enabling accurate, scalable, and efficient sales
compensation operations by managing and optimizing the Xactly Incent platform and translating complex
compensation plans into reliable system logic. This is a great opportunity for someone who thrives in a fast-paced, highly collaborative environment and enjoys working cross-functionally with teams like Sales, Customer Success, Finance, RevOps, and GTM Operations. The ideal candidate brings strong skills in Xactly system administration, data analysis and reporting, and stakeholder collaboration.
What You'll Do: Manages and administers the Xactly Incent platform, including configuration, maintenance, and troubleshooting to ensure optimal performance. Manages permissions, access, personalization, new user set up, and similar system operations and setting for Xactly users. Translates
compensation plan documents into system logic, ensuring accurate and auditable calculation outputs. Designs and maintains system workflows for plan changes, exceptions, and adjustments. Performs monthly, quarterly, and annual system setup, including User/Position management and hierarchy updates. Conducts UAT Testing to ensure system accuracy. Provides technical guidance during plan design discussions, advising on system capabilities and constraints. Troubleshoots and resolve Xactly configuration issues as they arise. Collaborates with RevOps and GTM team to implement commission and
bonus plans, ensures seamless data integration and process efficiency. Develops and maintains detailed documentation for Xactly processes, configurations, and procedures to ensure transparency and knowledge sharing. Identifies opportunities to streamline and automate
compensation processes, reducing manual intervention and cycle time. Creates and monitors reporting for end users, creating transparency through easily understandable reports and dashboards that provide clear insights into commission and/or
bonus structures and performance metrics. Provides technical support, troubleshooting, and training to the commission team, equipping them with the knowledge to train end users effectively. Develops and maintains the comprehensive Functional Requirement Documentation (FRD) for the current plan year, detailing all functional components, business rules, and data mapping
requirements. This documentation will serve as a crucial resource for ongoing system enhancements and user training. Continuously assesses and enhances system functionality by staying informed of product updates and new features and implements relevant improvements. Ensures data security and integrity within the Xactly system, adhering to company policies and regulatory
requirements. This is not a complete list of
responsibilities, and the scope of
the role may evolve with the needs of
the team and business. This role will require occasional travel for team meetings, training, or company events.
What We're Looking For: 3-5 years of experience with the Xactly platform, focusing on system configuration and a Bachelor’s degree in Computer Science, Information Systems, or Business Administration (or equivalent combination of education and experience), is required. Capable of managing multiple priorities and delivering high-quality results within deadlines. Proficiency in data analysis and reporting, with the ability to manage complex datasets and reporting solutions. Proven ability to translate business
requirements into system logic and maintain accurate, auditable calculations. Excellent problem-solving skills, showcasing attention to detail and precision. Strong collaboration skills, with the ability to communicate effectively with internal stakeholders. Nice-to-have skills: Experience with Xactly CEA or Xactly Connect Experience with Salesforce or other CRM systems is preferred. Xactly Certified Administrator or equivalent certification is highly preferred. Familiarity with data visualization tools, (e.g. Sigma, Tableau, Power BI) for enhanced reporting capabilities. Why You’ll Love It Here: Gainsight is a place where innovation is shaped through collaboration, curiosity, and a shared focus on solving real-world problems. With a growing suite of products across customer success, product experience, community, education, and AI-powered relationship intelligence, we continue to evolve with the needs of our customers. When people with diverse strengths, a strong sense of community, and true passion for our mission come together, they drive greater impact and create lasting value. What underpins it all is a culture that offers the stability, trust, and support that people need - not just to do the job, but to show up as themselves and feel connected to the work they do. Gainsters love working here for several reasons. Here are a few: Our
Compensation and
Benefits: At Gainsight, we believe great work happens when teammates feel fully supported. The starting base salary range for this role is $80,000 to $90,000 USD annually. Actual
compensation may vary based on factors such as skills, experience, and location. In addition to base pay, this role is eligible for an annual
bonus and participation in Gainsight’s equity program. We offer a comprehensive
benefits package including fully covered medical premiums (employee-only), flexible PTO, 401(k) plan, dental and vision coverage, and remote work options. Additional
benefits include a $10,000 lifetime fertility stipend and access to coworking spaces around the globe. You'll also enjoy dedicated Recharge Holidays - one long weekend each quarter to relax and reset. Our Core Values: We are guided by our values and our mission to be living proof you can win in business while being Human-First. Learn more here. Our Growth Opportunities: From mentoring to career development opportunities, we’re passionate about helping our teammates learn, grow, and thrive. Our Parody Videos: No explanation needed. Just watch them here! If this sounds like the right role for you, we’d love to hear from you. Additional Information: We’re committed to creating an inclusive, fair, and transparent hiring process. As an equal opportunity employer, we celebrate diversity and are committed to creating a welcoming experience for all candidates. If you require accommodations or have questions about how your personal data will be used during the hiring process, please contact [email protected]. If you are based in San Francisco, we will consider qualified applicants with arrest and conviction records, in accordance with the San Francisco Fair Chance Ordinance. Gainsight helps you grow your business faster and more efficiently with a single product suite that enables you to deliver value to today’s always-on customer at every moment of their journey. With Gainsight’s Customer Communities, Product Experience, Customer Success, and Customer Education products, it’s never been easier to scale your business, grow your revenue, and retain your customers. Winning The Human Way Leading the industry with award-winning software is rewarding. But the best moments—the ones we tell our moms about—happen when we’re together with our customers, colleagues, and partners. Our mission is to prove that you can win in business by being Human-First. For us, that means cultivating innovative ideas, nourishing a deep connection to our communities, introducing industry-defining products, and never saying no to a moment of childlike joy.
