Customer Excellence Specialist

Responsibilities Governmental and Commercial Contracts: Serve as the point of contact for governmental contracts and commercial clients. Conduct feasibility studies and effectively communicate results to customers. Relationship Building: Build and maintain trusted relationships with customers, serving as a key contact for order-related queries. Training and Progress Monitoring: Coordinate and conduct service training for both internal and external customers. Monitor order progress closely, proactively identifying and resolving potential issues. Reporting: Satisfy internal and external reporting needs by providing accurate Key Performance Indicators (KPIs). What we’re looking for Bachelor’s degree in Geography, Remote Sensing, Aerospace, or a related field. Proven experience in a customer excellence, account management, or customer-facing operations role. Strong analytical and problem-solving skills,Excellent written and verbal communication skills in English. Availability for shift work (no night shifts required). Working at ICEYE At ICEYE, you’ll join a diverse and highly engaged team united by the ambition to make the impossible possible. As a global scale-up, we combine speed and ambition with the opportunity to take real ownership from day one. Your growth, wellbeing, and success are a priority, with continuous professional development, training opportunities, and a culture where collaboration is how we win.

How We Work (Our Values) Make the impossible possible: We set ambitious goals and stay calm under pressure. We bring grit, optimism, and ownership when things get hard, and we keep moving until we find a way. Be curious: Go deep, ask questions, listen carefully, and think critically. Understand the “why” behind decisions. See the big picture: Stay close to what’s happening across the company so you can make better decisions. Consider how your work affects others. Drive effective teamwork: Create psychological safety, invite different perspectives, and build inclusive teams. There are no bad questions. Act as one team: We win together. We match tasks to the right owner and stay agile as priorities shift. Have fun: What we do matters—and it should be enjoyable. Celebrate progress, take pride in results, and share the wins.

Benefits Our

benefits are designed to support your health and wellbeing, at work and beyond. We keep improving them based on employee feedback, and offerings vary by location. Talent Acquisition will confirm what applies for this role and location during the process. Our Commitment to Diversity, Equity, and Inclusion We want ICEYE to be a place where people can be themselves and do great work. Different backgrounds and perspectives make us stronger, which is why we work to create an environment where people feel included, respected, and able to speak up. Whatever your background, we want you to bring your authentic self to the table. We’re committed to fair, inclusive hiring and equal opportunity. Everyone is welcome to apply. If you need any adjustments or support during the recruitment process, tell us—we’ll do our best to help. Apply now to start your ICEYE journey, and help us continue to make the impossible possible together. Read more about ICEYE and working with us at iceye.com .

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