Ashby busca personal para el cargo de Product Support Specialist - EMEA en España | LinkedIn Pasar al contenido principal LinkedIn Product Support Specialist - EMEA en San José, CA Ampliar búsqueda Este botón muestra el tipo de búsqueda seleccionado. Cuando se amplía, se proporciona una lista de opciones de búsqueda para que los resultados coincidan con la selección actual. Empleos Personas Learning Borrar texto Borrar texto Borrar texto Borrar texto Borrar texto Iniciar sesión Unirse ahora Product Support Specialist - EMEA Ashby España Solicitar Únete o inicia sesión para encontrar tu siguiente empleo Solicitar empleo de Product Support Specialist - EMEA en Ashby Email o teléfono Contraseña Mostrar ¿Has olvidado tu contraseña? Iniciar sesión Iniciar sesión con el email o ¿Estás empezando a usar LinkedIn? Únete ahora Al hacer clic en «Continuar» para unirte o iniciar sesión, aceptas las Condiciones de uso , la Política de privacidad y la Política de cookies de LinkedIn. Product Support Specialist - EMEA Ashby España Hace 2 semanas Más de 200 solicitudes Descubre a quién ha contratado Ashby para este puesto Solicitar Únete o inicia sesión para encontrar tu siguiente empleo Solicitar empleo de Product Support Specialist - EMEA en Ashby Email o teléfono Contraseña Mostrar ¿Has olvidado tu contraseña? Iniciar sesión Iniciar sesión con el email o ¿Estás empezando a usar LinkedIn? Únete ahora Al hacer clic en «Continuar» para unirte o iniciar sesión, aceptas las Condiciones de uso , la Política de privacidad y la Política de cookies de LinkedIn. Guardar Denunciar este empleo Usa la IA para evaluar cómo encajarías Obtén consejos de la IA sobre este empleo y otras funcionalidades exclusivas ¿Encajaría bien en este puesto? Personaliza mi currículum Inicia sesión para acceder a consejos de la IA Email o teléfono Contraseña Mostrar ¿Has olvidado tu contraseña? Iniciar sesión Iniciar sesión con el email o ¿Estás empezando a usar LinkedIn? Únete ahora Al hacer clic en «Continuar» para unirte o iniciar sesión, aceptas las Condiciones de uso , la Política de privacidad y la Política de cookies de LinkedIn. Inicia sesión para evaluar tus aptitudes Email o teléfono Contraseña Mostrar ¿Has olvidado tu contraseña? Iniciar sesión Iniciar sesión con el email o ¿Estás empezando a usar LinkedIn? Únete ahora Al hacer clic en «Continuar» para unirte o iniciar sesión, aceptas las Condiciones de uso , la Política de privacidad y la Política de cookies de LinkedIn. Inicia sesión para personalizar tu currículum Email o teléfono Contraseña Mostrar ¿Has olvidado tu contraseña? Iniciar sesión Iniciar sesión con el email o ¿Estás empezando a usar LinkedIn? Únete ahora Al hacer clic en «Continuar» para unirte o iniciar sesión, aceptas las Condiciones de uso , la Política de privacidad y la Política de cookies de LinkedIn. Ashby ha indicado el rango de sueldo Este rango lo ha facilitado Ashby. El sueldo real dependerá de tus aptitudes y experiencia. Pide información al técnico de selección. Rango de sueldo base 45.500,00 €/año - 76.500,00 €/año Hello! I’m Laura, Support Manager at Ashby. I'm excited to share that we're hiring Product Support Specialists in Europe. Please note: we’re currently hiring Product Support Specialists to work one weekend day in exchange for a weekday off. This role will follow either a Tuesday–Saturday or Sunday–Thursday schedule, with occasional adjustments for holidays or business needs. You can share your preferred working hours in your application. Over the past few years, we’ve built a team of Ashby experts who delight customers through keen attention to detail, deep product knowledge, and fast, thoughtful support. By joining
the team, you’ll contribute to delivering that same world-class experience. In this role, you’ll work closely with customers every day. Ashby is a broad and complex product, so you can expect to handle everything from troubleshooting sophisticated integrations to guiding customers through detailed workflows and best practices. You’ll Also Spend Time On Projects That Make The Work We Do Better. Past Projects Our Team Has Taken On Include Absorbing and synthesizing highly technical work from our Engineering Team to create enablement for technical up-leveling of the broader Support Team. Developing workflow automation allowing for better team cohesion and efficacy. As a company, we value a strong sense of ownership, principled thinking over experience, and thoughtful communication. These and other values, which we’ll explore more deeply during the interview process, guide
how we work. You Should Apply If You have experience with and are excited to learn the ins and outs of a complex and rapidly evolving product. You’re curious—both when addressing customers and when creating solutions that improve our workflows. You seek the answers beyond what’s on the surface. You have strong problem-solving skills. You’re skilled at both defining the scope of a problem and creating a comprehensive solution. You delight customers. You possess keen attention to detail, ensure your responses are thorough and clear, and are empathetic along the way. You prioritize ownership in finding solutions for customers. When given a problem, you proactively make decisions rooted in principled thinking to solve it. You have offered B2B support to customers, ranging from small business through enterprise organizations. You Should Not Apply If You avoid getting in the weeds of solving technical problems; each member of our support team is highly technical and capable of solving deeply complex tickets. You prefer to triage tickets swiftly; if tagging in Engineering early on (without attempting comprehensive solutions) is an exhale moment, this is likely not a great fit. You prefer to support a product you can know the ins and outs of quickly (such as a point solution) rather than a product that is rapidly evolving with quite a bit of surface area. You value in-office culture for motivation; this role is remote (given our office is in San Francisco) so we're seeking self-starters! About Ashby We’re building the next generation of enterprise software, and we’re starting with a suite of products that help talent leaders, recruiters, and hiring managers run their hiring process significantly better. Learn more on our website: https://www.ashbyhq.com/ We are well-funded and backed by great investors, including Y Combinator, Elad Gil and Lachy Groom. We publicly launched in October 2022 and are already work with amazing companies we're proud to partner with. We’ve built an incredible team and exceptional product over the past few years, and we truly are just getting started. In short, this is the perfect time to join 🚀 About Go To Market We view our Support team as an extension of the product itself, one that ensures an optimal customer experience for customers ranging across all market segments. Here are a few points that should give you an idea of what it is like to work with us: We spend a lot of time building best-in-class products since we believe a highly differentiated product is easier to sell. We also spend a lot of time building a best-in-class customer experience. We aim to offer deep expertise whenever we interact with prospects and customers. We strongly believe that small teams with very talented people and the right work environment deliver much better performance than teams with large headcount. We value a strong sense of ownership, principled thinking over experience, and thoughtful communication (we put a lot of effort into using the right communication channels) - we’ll get into these and other values during the hiring process. You can take a look at our Leadership Principles to get a sense of what we value in People Leaders at Ashby. Interview Process Role Our interview process is thorough—we aim to ensure each person that joins
the team is the right fit for Ashby and will provide ample information for you to assess if Ashby is the right fit for you. The process for this role is as follows: Intro Call with Recruiting - 30 Minutes Take Home Assessment - 1 week to complete Hiring Manager Interview - 45-60 Minutes Final Round Interview - 90 Minutes Onboarding Process Ashby is a highly complex product, and we invest a lot of time in ensuring our support team members are experts on the platform. Your first 30 days will focus primarily on onboarding and learning the product. With support and guidance, you’ll begin taking tickets in week one, so you can start getting to know our customers, our processes, and begin making an impact right away. All while continuing to build confidence and depth in the platform.
Benefits 10-year exercise window for stock options. You shouldn’t feel pressure to purchase stock options if you leave Ashby —do it when you feel financially comfortable. Unlimited PTO. Expect “Vacation?” in our one-on-one agenda until you start taking it 😅 Twelve weeks of fully paid family leave in the US. We plan to expand this to employees in other countries as situations arise. Generous equipment, software, and office furniture budget. Get what you need to be happy and productive! $100/month education budget with more expensive items (like conferences) covered with manager approval. Ashby provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.
Compensation Range: €45.5K - €76.5K Show more Show less Nivel de antigüedad Sin experiencia Tipo de empleo Jornada completa Función laboral Otro Sectores Desarrollo de software Las recomendaciones duplican tus probabilidades de conseguir una entrevista con Ashby Mira a quién conoces Recibe una notificación cuando se publique un nuevo empleo Crear alerta Inicia sesión para configurar alertas de empleo sobre puestos de «Especialista en asistencia para productos». Email o teléfono Contraseña Mostrar ¿Has olvidado tu contraseña? Iniciar sesión Iniciar sesión con el email o ¿Estás empezando a usar LinkedIn? Únete ahora Al hacer clic en «Continuar» para unirte o iniciar sesión, aceptas las Condiciones de uso , la Política de privacidad y la Política de cookies de LinkedIn. Empleos similares Product Support Specialist - EMEA Product Support Specialist - EMEA Ashby Madrid 45.500,00 € - 76.500,00 € Hace 2 semanas Product Support Specialist - EMEA Product Support Specialist - EMEA Ashby Barcelona 45.500,00 € - 76.500,00 € Hace 2 semanas Technical Support Technician, EU Technical Support Technician, EU ThermalWorks España Hace 1 mes Support Engineer II Support Engineer II EDB España Hace 2 semanas Especialista en soporte técnico Especialista en soporte técnico Plexus Tech España Hace 2 semanas Technical Support Advisor (English - speaking) - Remote - Night Shift Technical Support Advisor (English - speaking) - Remote - Night Shift Concentrix España Hace 3 días Technical Field Support Engineer III - Europe Technical Field Support Engineer III - Europe FUJIFILM Dimatix, Inc. España Hace 1 semana Business Support Specialist Business Support Specialist Capitole España Hace 5 días Business Support Business Support Capitole España Hace 5 días ServiceDesk Engineer L2 ServiceDesk Engineer L2 Tabby | تابي España Hace 1 semana Especialista informático con Inglés (remoto) Especialista informático con Inglés (remoto) SOSMATIC Madrid Hace 3 días Senior Professional Services Specialist Senior Professional Services Specialist Acronis España Hace 1 día Technical Support Engineer (EU) Technical Support Engineer (EU) Laravel Madrid Hace 3 semanas Cloud Frontline Support Specialist (Spanish Language) Cloud Frontline Support Specialist (Spanish Language) Acronis España Hace 3 semanas Technical Support Technical Support ePackPro España Hace 1 semana Field Support Manager Field Support Manager PTx Trimble España Hace 2 semanas IT Support Engineer IT Support Engineer Revolut España Hace 1 semana Technology Customer Support Specialist with Dutch (fully remote - Spain) Technology Customer Support Specialist with Dutch (fully remote - Spain) Babel Profiles España Hace 2 semanas Técnico Gestión de la demanda N1 Técnico Gestión de la demanda N1 Full On Net España Hace 4 días ServiceDesk Engineer L2 ServiceDesk Engineer L2 Tabby | تابي Barcelona Hace 1 semana Customer Success Engineer, EMEA Customer Success Engineer, EMEA Zero Networks Madrid Hace 1 semana Operational Support Specialist (Electricity + Gas) Operational Support Specialist (Electricity + Gas) QUIXOTIC Barcelona Hace 2 días Field Service Rep SW - (Madrid / Northen Spain) Field Service Rep SW - (Madrid / Northen Spain) Siemens Healthineers Madrid Hace 7 horas Técnico soporte Murex Técnico soporte Murex Full On Net España Hace 2 semanas Customer Engineer I Customer Engineer I NCR Atleos Barcelona Hace 2 semanas Cisco Webex Specialist 100% REMOTO Cisco Webex Specialist 100% REMOTO Fervimax Group España Hace 2 días Técnico/a de Servicio Postventa (con inglés) Técnico/a de Servicio Postventa (con inglés) Adecco Móstoles Hace 5 días Ver más empleos como este Ver menos empleos como este Otros perfiles vistos Customer Engineer Customer Engineer NCR Atleos Barcelona Hace 5 días Técnico/a de Soporte & Customer Care (Sustitución temporal) Técnico/a de Soporte & Customer Care (Sustitución temporal) Tecalis España Hace 1 semana Technical Support Specialist Technical Support Specialist SHINING 3D España Hace 2 semanas Support Engineer (PostgreSQL DBA) - based in Spain/Romania Support Engineer (PostgreSQL DBA) - based in Spain/Romania EDB España Hace 1 semana Customer Support Specialist Customer Support Specialist Lodgify España Hace 2 semanas Customer Success Specialist Customer Success Specialist Portside España Hace 6 días Customer Support Specialist (English + German as mandatory) (French as
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At Ashby, we're improving the productivity of working professionals with intelligent and powerful software. We put a lot of effort into designing products that are approachable to beginners but mastered & extended by power users. In many ways, spreadsheets set the bar here.
Our first products provide talent teams with clever automation, powerful analytics tools, and customizable workflows packaged in great UX. We have many paying customers who love us and use us every day like Opendoor, Airtable, Duolingo, and Notion. Notion's Head of Talent said Ashby is "probably the tool we are in the most and rely on the most, as a recruiting team."
Our culture is motivated by Abhik's (my co-founder and Head of Engineering) and my belief that a small talented team, given the right environment, can build a great product and service fast (and work regular hours!). We hire exceptional, kind, thoughtful people and provide an environment where we can be happy, feel challenged, and do our best work.
We are well funded and backed by great investors, including Y Combinator, Elad Gil, and Lachy Groom. We'll share more once we meet!
