About the role
About SimCare
SimCare helps behavioral health programs train, assess, and support students through realistic AI patient simulations, structured skill feedback, and clearer visibility into clinical readiness. For universities and provider orgs, it creates a more consistent way to track competency, manage supervision workflows, and help clinicians train at scale.
We're a YC-backed company with 100+ universities live and double that in active pipeline. We crossed seven figures in revenue in our first year of sales. We've done the hardest thing in edtech: proven distribution. Universities are coming to us. Now we need to build the operational infrastructure to meet that demand, and once that foundation is in place, return to outbound and scale exponentially.
About the Role
Full-Time | Founding Team
The CEO is running demos and closing deals. The Head of Growth is managing accounts and partnerships. The CTO is building product. Universities are signing on faster than our small team can manage.
We need someone who can own the follow-through: track commitments, build the systems that don't exist yet, and be the person everyone knows will get it done. You'll work across customer success, onboarding, and internal operations, shipping processes that let the company scale.
What You'll Do
Own customer onboarding and success operations
- Coordinate onboarding for new university programs: logistics, setup, access, and communication
- Track implementation timelines and flag delays before they become problems
- Maintain account health, document client interactions, and surface at-risk relationships early
- Serve as the internal point of contact for customer follow-through
Build the operational infrastructure
- Own CRM hygiene and pipeline accuracy
