bonus Role type: Permanent Location: Stoke on Trent, in the office Monday - Friday Reporting to: Director of Customer Operations. About Hometree Join Hometree Group and be at the forefront of transforming the residential energy landscape. Founded in 2015, Hometree began its journey in the home cover market. Today, We are spearheading the shift towards a future where home energy systems are decentralised, digitised, and reliant on renewable sources such as heat pumps, solar panels, batteries, EV chargers, and smart controls. This innovative approach is not just about sustainability; it's about empowering homeowners to manage their energy more efficiently and cost-effectively, thereby setting new standards in energy consumption. We operate across three dynamic divisions: Financial Services: Here, you'll contribute to offering flexible financing options, that make it feasible for homeowners to embrace renewable energy technologies and make essential upgrades. Energy Services: Be part of our extensive network of local installation businesses that equip homeowners with the cutting-edge, sustainable energy solutions necessary for reaching net-zero emissions. Home Services: Help maintain the comfort and functionality of homes with comprehensive coverage plans that protect the essential hardware in the home. At Hometree Group, we are committed to guiding UK homeowners on their journey towards more sustainable energy solutions, and we need passionate individuals to support them at every step. Join us during this exciting time, and play a pivotal role in a business that supports sustainable homeownership in alignment with their readiness and needs. Key Achievements 🏆 £85m+ Capital Raised - We’ve raised over £85m to-date from leading global investors including Legal & General Capital and specialist energy VCs 🏆 5 Acquisitions - We've expanded our operations by acquiring four key companies across financing (Hometree Finance - formerly Bewarm), home cover (Your Repair) and energy services (Geowarmth, The Little Green Energy Company and IMS). 🏆 100k Homes Covered - We cover over one hundred thousand homes across the UK 🏆 250+ Employees - We have over 250 passionate employees transforming the industry across the Group, one home at a time
The Role YourRepair, now part of Hometree as of 2023, was founded to provide high-quality, customer-focused home and boiler care plans across the UK. With years of expertise in plumbing and gas engineering, YourRepair offers fixed-price plans that cover boilers, heating, plumbing, and electrical systems for homeowners and landlords alike. Our UK-based, 24/7 support team ensures rapid response and peace of mind, while our no-insurance approach means no underwriters or paperwork delays. With flexible start dates, nationwide coverage, and long-term, budget-friendly pricing, YourRepair continues to be a trusted choice for reliable home maintenance and repair services. The Sales and Renewals Executive will manage inbound sales inquiries and handle plan renewals, ensuring a seamless customer experience and driving sales growth. This role requires strong commercial awareness, adaptability, and a commitment to high customer satisfaction within a fast-paced contact center environment. Success in this position involves achieving sales targets, effectively utilising CRM tools, and contributing to
the team's overall success through collaboration and resilience.
Responsibilities: Manage Inbound Sales Inquiries: Respond promptly and professionally to new inbound sales inquiries, providing potential customers with relevant information and guidance to facilitate their decision-making. Handle Plan Renewals: Assist existing customers with plan renewals, answering questions, and providing insights into any new features or
benefits to encourage plan continuation. Achieve Sales and Renewal Targets: Meet or exceed set targets for both new sales and renewals, contributing to the overall success of the sales team. Maintain High Customer Satisfaction: Provide excellent customer service, ensuring each interaction enhances the customer experience and builds loyalty. Demonstrate Commercial Awareness: Exhibit a strong understanding of the company’s products, services, and market positioning, using this knowledge to address customer needs effectively. Adaptability and Problem-Solving: Adapt to changing customer needs, sales tactics, or operational
requirements, showing resilience in a fast-paced contact center environment. Collaborate with Team Members and Management: Work closely with the sales team and managers to share insights, provide feedback, and continuously improve sales strategies and customer service practices. Utilise Sales Tools and CRM Systems: Use internal CRM systems and sales tools to log interactions, update customer records, and track progress toward sales and renewal goals. Engage in Continuous Learning: Stay updated on product offerings, company updates, and industry trends to remain knowledgeable and proactive in responding to customer needs. What we’re looking for: Self-Motivated A confident self-starter with a passion and flair for sales and delivering outstanding customer service. Strong Communication Skills Possess strong interpersonal and communication skills, with articulate telephone manner and good grammar and spelling to effectively handle chats and emails. Dynamic Sales Person - Used to fast-paced, high call volume work environment and thrives under pressure. Adaptability. A quick learner who can easily evolve their approach, figuring out 'what works' and adapting to changing initiatives and products. Drive. Hunger to find the right thing for every customer - compliantly and aligned to the customers needs Problem Solving Abilities. A natural problem solver driven by curiosity & continuous improvement mindset Tech Savvy. Confidence in working with multiple customer/online systems Our Recruitment Process: Initial Call: Start with an introductory call with our Junior Talent Acquisition Specialist to discuss
the role and your potential fit. (30 mins) Skills-Based Interview: Engage in a detailed discussion about your past experiences with our Director of Customer Operations(1 hr) Equal Opportunity Employer At Hometree, we are committed to creating an inclusive and representative environment. We know that different experiences, perspectives and backgrounds make for a better workplace and a better planet. Together, we celebrate differences and promote a culture where you can bring your full self to work. We promise to give you the same opportunities as everyone else and we won't discriminate against you at any point in the hiring process or the working day. This includes how we source talent, our interview process, our conditions of employment, feedback and everything in between
