About the role
About the Role
You will own the backbone that runs thousands of concurrent AI-powered phone calls inside bank-grade on-premise environments. Not just keeping pods alive, you architect distributed systems that handle real-time voice, scale STT / LLM / TTS inference across customer GPU clusters, integrate with enterprise telephony (Cisco CUBE, Genesys, Asterisk), and deploy behind the firewalls of largest financial institutions. Your work decides whether our platform answers a bank's rush-hour traffic or leaves customers on dead air.
What You'll Do
- • Own on-prem deployments into OpenShift clusters inside banks. Helm charts, image registries, GPU allocation, CyberArk integration, SAML 2.0 / OIDC SSO.
- • Scale GPU inference infrastructure for our STT, TTS, and LLM models across multiple customer environments (H100 / H200, NVLink, Triton or vLLM).
- • Integrate with telephony: Asterisk, SIP trunks, Cisco CUBE, Genesys, WebRTC. SIP header parsing (X-Genesys-*), direction routing, warm transfers, DTMF.
- • Own reliability: Splunk SIEM forwarding, Langfuse and Grafana observability, incident playbooks for bank-grade 24/7 SLAs.
- • Security and compliance: RBAC, pentest remediation, KVKK and BDDK compliance patterns, pod security policies.
- • Scale with growth: we onboard a new bank or insurer every quarter. Each is a new on-prem environment with its own constraints.
- • Spot flaws early. We are building new architecture for a regulated industry. You help us see what needs to be solved next.
