About the role
Hiring Manager: Zbigniew Cieluba
Talent Acquisition Advisor: Thorsten Henrich
Job Code Level: CGP3
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AI-First. Future-Driven. Human-Centered.
At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.
Come and join our Customer Success team based in Italy from the home office near Rome with your commitment as a
Sr. Consultant
YOUR IMPACT
This role allows you to work in a highly visible, customer-facing position where you make a measurable impact by owning complex environments and delivering premium service outcomes across EMEA with a focus on Customers in Public Sector in the Italian market.
WHAT THE ROLE OFFERS
- Deliver a white-glove application run service, meeting SLAs while ensuring excellent customer experience within agreed budgetary frameworks.
- Take end to end ownership of operational outcomes, proactively identifying risks and driving continuous service and performance improvements.
- Provide technical delivery for assigned customers in Italy and across the EMEA region.
- Lead incident and problem resolution, including health checks, root cause analysis, and optimization of OpenText solution operations and performance.
- Act as a key escalation point for complex issues, coordinating with internal teams to deliver sustainable and high-quality outcomes.
WHAT YOU NEED TO SUCCEED
- Degree in Computer Science (or comparable long-term IT experience) with 5+ years of hands-on experience in technical support or consulting for OpenText applications
- Strong expertise in server environments (Windows, Linux) and databases (Oracle, MS SQL Server)
- Working knowledge of web application servers (IIS, Tomcat), scripting/programming, and basic tool development
- ITIL certification with proven ability to independently assess issues, identify optimization opportunities, and own solutions end to end
- Exposure to cloud, AI technologies, containerization, and Kubernetes is a strong advantage
- Ability to mentor junior consultants and collaborate effectively across technical and customer-facing teams
- Fluent Italian and English language skills (additional languages a plus) with EU citizenship required (Italian citizenship is an advantage)
ONE LAST THING:
OpenText is more than just a corporation; it's a global community where trust is foundational, the bar is raised, and outcomes are owned.
In this environment, this role offers you the opportunity to take real ownership, contribute meaningfully to customer success, and grow your impact as a senior professional within a collaborative, high-trust global team.
OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.
If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket at Ask HR. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.