Manager, Customer Success Manager | Careers | Abnormal AI Skip to main content Why Abnormal Platform Behavioral Security Platform Overview Email Security Inbound Email Security Stop phishing & malware Account Takeover Protection Detect compromised accounts AI Security Mailbox Autonomous triage & response Email Productivity Reduce unwanted email AI Phishing Coach Train users in real-time Posture Management Identify misconfigurations Messaging Security Protect Slack, Teams & more Misdirected Email Prevent data leakage Identity & AI Security Identity Threat Protection Stop identity threats AI Security Secure AI transformation Infiltration Prevention Keep bad actors out Platform Attune Behavioral AI Foundation Model Integrations Connect your stack AI Data Analyst Insights on demand Product Resources Product Tours Explore interactively Demo Videos See our Platform in action What's New Latest updates Solutions Solutions Overview By Industry Financial Services Prevent fraud & protect customers Healthcare Secure patient data & care delivery Manufacturing Protect production from cyber threats Retail / Hospitality Stop fraud across every transaction Technology / IT Protect users & critical systems Public Sector Defend agencies from modern threats Education Secure campuses, students, & staff By Use Case Prevent BEC & Impersonation Stop executive fraud Detect QR Code Attacks Block quishing threats Stop Generative AI Attacks Defeat AI-crafted threats Prevent Account Takeover Protect cloud apps Displace Your SEG Modern email security Automate SOC Operations Reduce analyst workload Mitigate Cybercrime Losses Protect the bottom line Customers Customers Customer Stories Learn how leading organizations win with Abnormal. Customer Love See what customers are saying about Abnormal Support Support Portal Get help & submit tickets Featured CUSTOMER STORY Valvoline Replaces SEG with Autonomous AI to Stop Evolving Threats Resources Resources Resource Center Analyst Reports White Papers Data Sheets On-Demand Webinars Industry Briefs Thought Leadership Abnormal Blog Stay ahead of emerging cyber threats & security trends. Learning Center Find deep dives & technical education Cybersecurity Glossary Understand cybersecurity concepts, terminology, & attack techniques. SOC Unlocked Podcast Weekly SOC practitioner interviews Abnormal Intelligence Threat Intelligence Digest Explore original research, threat insights, & expert analysis. Featured REPORT 2026 Report Details How Threat Actors Tailor Their Tactics Company Company Overview Company
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About
the Role As the Manager of Customer Success, you will lead a team responsible for driving customer adoption, retention, and expansion across our customer base. This role translates customer success strategy into consistent execution through clear expectations, scalable operating models, and data-driven decision-making. You will own renewal and expansion performance for your segment and lead through hiring, coaching, and operational discipline. This is a quota-carrying leadership role focused on delivering predictable customer outcomes and sustainable growth.
Who you are A people-first leader who builds strong, accountable teams through clear expectations, coaching, and continuous feedback Experienced across the full customer success lifecycle, with the ability to operationalize frameworks and best practices at scale Data-driven and outcomes-focused, using customer health and performance metrics to guide priorities and decisions An effective communicator who can translate strategy into action and lead change in a fast-paced environment What you will do Leadership and Team Management: Lead, mentor, and grow a team of Customer Success Managers, fostering a culture of excellence, accountability, and continuous improvement. Additionally, empower Renewal Managers and Specialists with effective strategies to drive renewals, achieve targets, and identify expansion opportunities, all while aligning with the company’s revenue and growth objectives. AI-Enabled Team Leadership. Champion the adoption of AI tools and automation across your CSM team to streamline workflows, surface customer insights faster, and free up capacity for high-impact, strategic customer work. Model AI-native habits and coach your team to do the same. Strategic Account Management: Develop and execute strategies for customer retention and expansion, understanding the unique needs of each account, from high-touch enterprise clients to scaled, automated engagements. Product Expertise: Maintain hands-on knowledge of our AI-driven email security solutions, enabling you to provide strategic guidance to both customers and CSMs on product utilization and optimization. Customer Advocacy: Serve as a key point of escalation for customer issues, working closely with the product and engineering teams to address challenges and drive resolution. Must Haves Expertise in guiding teams to successfully renew or expand platform adoption; Proficiency in developing use cases/solutions with a robust background in the mid market sector Experience in managing mid market or tech touch accounts, with a focus on retention and expansion. 8+ years of experience in enterprise SaaS 3+ years of experience leading a Customer Success team in a SaaS environment Proven track record of working with digital customer success and delivering exceptional customer outcomes. Deep understanding of account management principles and practices (inclusive of renewals), coupled with the ability to be hands-on with technical products. Strong analytical skills, with the capacity to translate data insights into strategic actions. Excellent communication and interpersonal skills, adept at engaging with stakeholders at all levels, both internally and externally (speaking multiple languages is a plus) Willingness and ability to operate in a fast-paced, dynamic and high growth technology environment Strong leadership and team-building skills, with the ability to inspire and guide teams towards achieving strategic objectives Exceptional communication and interpersonal skills, with the adeptness to engage and influence stakeholders across all levels of the organization Ability to travel based on customer and business needs (est. around 20-25%) #LI- Actual
compensation will be determined based on several non-discriminatory factors including skills, experience,
qualifications, and geographic location. In addition to base salary, this role may be eligible for
bonus or incentive
compensation, equity, and a comprehensive
benefits package. Base salary range: $159,840 — $188,000 USD AI and our hiring process Abnormal AI uses AI-assisted tools to help our recruiting team prepare for candidate interviews. These tools analyze resume content and role
requirements to suggest interview questions and identify areas for the interviewer to explore. They do not make hiring decisions or screen candidates automatically. Every decision about a candidacy is made by a person. Abnormal AI is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law. For our EEO policy statement please click here . If you would like more information on your EEO rights under the law, please click here . About Abnormal Abnormal protects the humans behind the world's most critical organizations from AI-powered cybercrime. 4,500+ enterprises trust our behavioral AI platform. Learn More Imposter Alert Please be aware of individuals fraudulently posing as Abnormal recruiters. All official recruiting communication comes from an @abnormal.ai email address, and we will never request payment or sensitive financial information during the hiring process. If something feels off, verify
the role on this careers site before responding. As part of Abnormal AI's secure hiring practices, we conduct video interviews and validate applicant identity at various stages through our recruitment process. Further, if your application is successful and Abnormal AI makes a conditional offer of employment, we will carry out pre-employment checks which must be successfully completed to progress to a final offer. All processes and pre-employment checks are in line with prevailing legislation and Abnormal AI's policies relevant to our security and privacy standards. Abnormal AI is committed to protecting your privacy. Please review our Abnormal AI Applicant Privacy Policy for full information about how Abnormal AI uses your personal information. By submitting an application you confirm that you have read and understand the Abnormal AI Applicant Privacy Policy . Apply for Manager, Customer Success Manager Submit your application below. We review every submission and typically respond within two weeks.
Compensation Disclaimer: The base salary range for this position is dependent on the candidate's experience, skills,
qualifications, and location. The actual offer may vary. In addition to base salary, this role is eligible for equity, annual
bonus, and
benefits. Equal Employment Opportunity: Abnormal Security is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. Privacy: By submitting your application, you agree to the processing of your personal data in accordance with our Privacy Policy . Back to Open Roles Behavioral AI that protects email, identity, and AI—and stops insider threats. Request a Demo Platform Email Security AI Security Mailbox AI Phishing Coach Integrations Solutions Solutions by Use Case Solutions by Industry Customers Customer Stories Customer Love Support Portal Resources Blog Learning Center Abnormal Intelligence Glossary Company
