Senior/Staff User Researcher, Core Product

What You'll Do Lead Complex Research Programs Own research strategy for a product area or cross-team initiative Design and execute end-to-end qualitative, quantitative, and mixed-methods research Identify patterns across studies and connect insights to product decisions Research how legal professionals work with Harvey and outside of the platform. Translate that into product and design recommendations. Shape Product Thinking Partner closely with Product Managers and Designers to frame the right problems Influence roadmaps by surfacing unmet user needs, risks, and opportunities Push teams beyond validation toward deeper discovery Develop strong legal domain expertise and excited to become an expert in both the Harvey product and the legal industry Raise the Bar on Craft Produce clear, compelling synthesis and storytelling Identify where AI reduces friction in research process and comfortable building custom scripts, integrations, or AI agents where off-the-shelf tools fall short Model strong research rigor, ethics, and judgment Ability to prototype and ship research insight tooling improvements yourself before pulling in Eng support Operate as a Trusted Partner Bring rigor to ambiguous, fast-moving problem spaces where the underlying technology (and user expectations of it) shift quickly Influence without authority across teams Help partners develop stronger research instincts What You Have 5+ years of user research experience of digital products in fast-paced, high-growth or technically complex environments Track record or portfolio of portfolio-level impact. Experience conducting and defining user research methodologies, integrating qualitative and quantitative insights into design and product strategy. Demonstrated ability to navigate and simplify multifaceted, ambiguous problem spaces while maintaining a high bar for execution. Exceptional storytelling and communication skills—capable of influencing cross-functional partners and aligning diverse perspectives. Experience building or customizing internal tooling (Zapier workflows, Claude skills, Notion workflows, and custom GPTs or research agents) to support insight acceleration. Strong design and product judgment and business acumen. Ability to engage deeply in design critiques and dedicated product area roadmap reviews to contribute insights into planning. A collaborative, low-ego approach that helps teams move quickly, thoughtfully, and inclusively Experience researching AI-powered technology products, and understand how to assess experiences and quality of conversational products.

Compensation $158,500 - $264,500 Depending on your location, an Applicant Privacy Notice may apply to you. You can find all of our Applicant Privacy Notices here . #LI-MV1 Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing [email protected]

A meeting lands on your calendar

If they’re a yes, I book the chat. You show up — that’s the whole job-hunt.