About the role
Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. At Toast, we don’t just build software; we power the heartbeat of local communities. As a Product Designer in the Commerce R&D org, you will be at the forefront of shaping new AI-powered experiences that drive transformative outcomes for restaurant owners and staff. Your mission is to harness artificial intelligence to solve some of the most complex operational challenges in hospitality. Working within the Vision AI team, you will partner with research, product and engineering peers to transform raw signals, operational complexity, and restaurant pain points into seamless, innovative product experiences. You’ll immerse yourself in the fast-paced world of hospitality to understand the “why” behind every workflow, using your design expertise to create tools that help restaurants operate more efficiently, make smarter decisions, and grow with confidence. We are looking for a designer with a Founder’s Mentality: someone who takes uncompromising ownership of their domain and has a relentless commitment to customer success. If you are ready to master your craft and help build the AI-powered future of the restaurant industry, we want you on the line with us. A day in the life (Responsibilities) Own and drive the end-to-end design process for AI-powered product experiences across Point of Sale and other restaurant management applications, moving from early discovery and concept development through high-fidelity execution with strong autonomy. Translate complex operational problems into intuitive product experiences by using customer research, workflow analysis, usage data, and business context to shape clear, impactful design decisions. Design for the realities of restaurant operations, creating workflows that are fast, reliable, and easy to trust in high-pressure, time-sensitive environments. Partner closely with Product, Engineering and Research to define how Vision AI capabilities come to life in the product, balancing technical feasibility, model behavior, and user needs. Create polished, high-fidelity artifacts that account for ambiguity, edge cases, and evolving AI system behavior, while leveraging and contributing to the Toast design system to ensure quality and scalability. Make work visible early and often, using prototypes, storytelling, and systems thinking to build alignment, clarify tradeoffs, and influence product direction across cross-functional partners. Champion a human-centered approach to AI by designing experiences that build customer confidence, communicate system status clearly, and make complex automation feel transparent, helpful, and actionable. Help raise the collective bar through design critiques, collaboration, and mentorship, while also integrating emerging AI-first tools and methods into your practice to accelerate learning, exploration, and execution. What you'll need to thrive (Requirements) You have a demonstrated ability to use data and insights, including business metrics and user research, to substantiate design decisions and drive impact. You hold a high bar for design excellence. Your portfolio shows a disciplined process that accounts for fine details, edge cases, and complex, real-world constraints. You are innately collaborative and actively manage stakeholders. Your collaborative style inspires others, and you build the dependability needed to enact influence with cross-functional partners. You excel at untangling ambiguity, breaking down complex workflows into intuitive, end-to-end user journeys. You are comfortable designing in emerging areas where the technology is evolving, and you can translate ambiguity into clear, usable experiences for customers. You take an AI-first design approach to quickly create conceptual prototypes but also possess strong visual design skills to polish beautiful and intuitive end-to-end journeys across multiple surfaces and contexts. 3+ years in product design, showing a clear progression from executing tasks to owning broader product outcomes and strategy. This is a hybrid role requiring in-office collaboration two days per week in our Dublin office. #LI-HYBRID #BI-Hybrid AI at Toast At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture. Our Total Rewards Philosophy We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at . How Toast Uses AI in its Hiring Process Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. To learn more: Diversity, Equity, and Inclusion is Baked into our Recipe for Success At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences. We Thrive Together We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: . Apply today! Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact . ------ For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
